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Downloads - Help and Support Components

Freestyle Support Portal

Freestyle Support Portal for Joomla 2.5 and 3.0

Friday, 25 September 2015 15:35, 2.31 Mb
Download this file to install Freestyle Support Portal on a Joomla 2.5.x or 3.x installation.

Please use the 'Extensions -> Extension Manager' menu on your joomla backend to install this file.

If you are upgrading on Joomla 2.5 or above you can just install this over any existing copy of Freestyle Support and it will be upgraded to the version you have downloaded.
You must have purchased 'Freestyle Support Portal' to download this file.

Change Log

  • Option Search FAQs and KB when opening a ticket
  • Access level on custom fields (affects users only), allows hiding of fields for certain users
  • New Price / currency custom field entry
  • Options to configure how closed tickets getting email replies behave - can either re-open, open new ticket or ignore the email
  • Glossary alt words on frontend content edit
  • Option to not cc handler when opening ticket for user
  • Improved KB search
  • Improved FAQ search
  • Add support for onContentBeforeDisplay triggers for FAQs, KB, Glossary etc content plugins
  • New Plugin "Default Handler Preferences" to allow setting of the default ticket handler prefs. Also allows all users prefs to be reset.
  • EMail old handler when ticket forwarded
  • Custom print layouts now work with batch printing
  • New rating custom field plugin
  • Better email trim config
  • Fix issue with email replies not being correctly assigned when from a handler
  • Fix some users not being able to reply to a ticket via email (when cc'd etc)
  • Fix display of attachments and tags in ticket list
  • Fix several IE 11 issues
  • Fix caching issues
  • Fix user not being able to cc other users correctly
  • Fix user not being able to reply to unregistered ticket correctly
  • Fix unreg ticket being accessesd by reference being read only
  • Fix permissions on parsed css files when saving settings if needed (doesnt always work, will only change if permission to). This fixes issues with files being marked as read only etc.
  • Custom fields set to unregistered user only or registered users only are not correclty hidden on the admin interface when not needed
  • Fix un categorized kb articles from not showing in search