2.2.1.1915

• New Ticket time with date and time option as well as hours / minutes or time start / end
• Can now edit ticket time entries by editing the ticket message
• Fix issue with deleting message not removing the time from the ticket
• New email checking log, Much easier to see what has happened to each email that has been checked.
• Fix IE11 editor issues
• Fix issue with empty message warning being shown with a message already entered

2.2.0.1911

• Fix issue with alternate category select mode
• Add host name logging custom field plugin
• Fix bugs with tags and signatures
• Fix issue with time being added to ticket twice

2.2.0.1910

• Can now delete ticket messages
• Ticket list auto refresh will now refresh counts in tabs when viewing a ticket (admin only)
• Added warning when running on php 5.2 or below - component needs 5.3 or greater to function
• Warning message when posting admin reply with missing message
• Can now assign tickets with no matching handlers to a fallback hander
• Option to allow super users to be completely hidden from handler selects
• Community builder custom field plugin
• Can now search custom fields in ticket admin
• Per user custom fields can now be searched
• Can now hide custom fields from registered users, unregistered user or admins
• Warnings when set up as default menu item
• Warning on page when jQuery libraries are overwritten by another component
• Better labelled permissions entries
• Hide permissions not relevant depending on what is selected
• Adding handler to unassigned ticket will assign that handler to the ticket
• Show canned replies when opening a ticket for a user
• When opening a ticket for a user, attachments are now sent in the notification email
• Added totals row to most reports in system
• Highliht messages from email imports
• Read more button on truncated testimonials to display rest of text
• Can add an email address as a ticket cc
• Batch printing of tickets
• Insert Site Links now plugin based, so can include content from any part of your system. Plugins for joomla article, FAQ and KB Article are included
• Files in views/view/snippet folder can now have template overrides with the prefix snippet. Eg override components\com_fss\views\admin_support\snippet\_ticket_info.php with templates\TEMPLATE\html\com_fss\admin_support\snippet_ticket_info.php
• Can now view password for unregistered tickets on admin interface
• User ticket search now searches custom fields
• Bootstrap 3 compatible vastly improved
• When opening a ticket for a user, a note is added detailing the admin who opened the ticket
• FAQs and KB Articles modules can now be paginated
• Ticket time can be entered as start and end times
• User profile and Community Builder Profile field plugins can now be searched
• User ticket search will also search custom fields
• Select user form - searching will now search per user custom fields for that user as well as name, username and email
• Fixes when checking emails with Re[2]:
• Fix support for pasted images in support messages
• Fix "Check All" when adding users to a group
• Fix issues with | in ticket messages from not displaying correctly
• HTML content in emails now sent correctly
• Fix issues with pagination on "My Tickets" links
• Several fixes and tweaks to ticket search
• Hidden categories with alt category selection enabled stopping ticket from being opened
• Fixed issue with required custom field but not being displayed stopping ticket from being opened
• Enter an advanced search field now properly submits advanced search instead of basic search
• User posting a file to a ticket with no message will now trigger notification email and status updates
• Fix missing attachment name when posted as an unregistered user
• When changing product or department of a ticket, option to keep existing handler
• Fix encoding issues with editing ticket messages
• Fix long KB Article printing issues
• Fix translation for x days ago etc
• Fix bug with testimonials product dropdown not being displayed correctly sometimes

2.1.10.1886

• Frontend admin page was not allowing access to overview page when user only had report or moderation permissions
• Frontend overview page auto redirects to specific section if only 1 is available
• Option to override which menu items are used in links when sending emails
• Fix issue with sometimes not being able to edit ticket messages

2.1.10.1892

• Fix error with eidting ticket message
  

2.1.10.1890

• Fix problem with html entities being inserted in canned replies
• Fix issue with in ticket messages being removed in Joomla 3.3

2.1.10.1889

• CSS Fixes when cache folder cannot be accesses through browser

2.1.10.1886

• Frontend admin page was not allowing access to overview page when user only had report or moderation permissions
• Frontend overview page auto redirects to specific section if only 1 is available
• Option to override which menu items are used in links when sending emails
• Fix issue with sometimes not being able to edit ticket messages

2.1.10.1890

• Fix problem with html entities being inserted in canned replies
• Fix issue with in ticket messages being removed in Joomla 3.3

2.1.10.1889

• CSS Fixes when cache folder cannot be accesses through browser

2.1.10.1888

2.1.9.1878

• Sticky menu items - If on a selected menu item, then all links will be 'stuck' to that menu item, instead of finding the best match
• Option to import emails as filtered HTML. This is not recommended to be used.
• Global and Per User setting to allow changing of CSV separator
• Glossary now has case sensitive options
• Glossary supports alternate words (different spellings and variations all linking to same description)
• When opening a ticket for a user and showing the handler dropdown box, list all ticket handlers even non auto assign ones. Super User accounts will only be listed if they have a per user "Ticket Handler" permission of Allowed
• Outlook.com sending to an exchange server could cause truncated subject when importing emails with non asicc characters
• Fix issue with admin creating ticket for user losing the user information while creating when a tab was open with a ticket list or ticket (refresh of data was clearing some session info)
• Fix custom field plugin values with = in not loading correctly
• Cancelling create ticket for user properly clears session information

2.1.6.1872

• All FAQs link fixed

2.1.6.1871

• Added partial support for Bootstrap 3 based styles
• Fixed links when printing a ticket as a user
• Fix issues with text overflow and tickets with really long non-wrappable text of large images
• New option to allow ticket links to open in a new tab
• New 'My ccd Tickets' advanced search handler option
• Option to use custom email sending settings instead of the default Joomla ones
• Dont force MyISAM table type on Mysql 5.6 or above
• New 'IP' custom field plugin to log users ip when openeing a ticket
• Option on calendar custom field plugin to not allow past dates
• Fix allowCache errors on Joomla 3.1 and 3.2
• Fix Template autodetect with some templates and firefox/ie
• added text labels to the buttons on user ticket search
• New filtering on all inputs to prevent possible XSS attacks
• Advnaced search - Searching handler will also search cc'd handlers
• Combo and radio custom fields now support more than 100 items
• Admins opening tickets for users can now add tags on the open screen

2.1.5.1862

• Fix for disabled users showing in handler dropdowns
• Reply to ticket notification as a handler with [[CLOSE]] in the message will change the status of the ticket to closed
• New option to send email notificationto all other handlers when one replies to a ticket
• Can now add custom javascript to custom fields (Allows you to change the behaviour with javascript if required)
• Print menus now open to the left
• Print view now has all links removed from the ticket info header
• New permissions to allow other handlers tickets and cc'd tickets to have different permissions to handlers own tickets
• Fix for errors when glossary words contain / or \
• Fix for some UTF-8 characters causing issues when editing a ticket message
• Fix invalid ticket being shown when "Reply Setting : On Reply" or "Reply Setting : On Close" set to "oldest" or "newest" and not tickets found
• Fix some issues with "Reply Setting : On Reply" or "Reply Setting : On Close" options
• Stop glossary plugin installed on its own (no main component) causing errors
• Fix product display when viewing ticket group on backend
• Search results now flagged as cachable to stop 'back' notices with firefox
• Extra options on "Support" module

2.1.4.1854

• Fix to allow the editor toolbar to properly show when editing signatures and canned replies
• Tweaks to creating ticket for users including adding buttons to cancel and change user details
• When admin is creating ticket for a user, the back buttons now work correctly
• Fix "Translate" button on admin forms to work correctly with Joomla 3.3
• When deleting an FAQ, sometimes the tags were not deleted
• Misc Joomla 3.3 fixes

2.1.3.1843

• Fixes to natural language searches on MySQL 5.0. Will now use the default text search mode mysql has configured
• After new ticket, the sef url was not correctly used when displaying the ticket
• Fixed encoding issue with login redirect urls
• Removed a couple of php notice warnings
• Fixed layout issue when certain settings were enabled
  
• Stop duplicate support main menu being displayed in IE7

2.1.0.1840

• Removed a couple of php notice warnings
• Fixed layout issue when certain settings were enabled

2.1.0.1839

• Announcements : RSS Feed
• Announcements : Option to replace built in comments for KB Articles and Announcements with JComments
• Content Edit (Frontend) : If language switcher is disabled, then do not show language filters and edit fields
• Content Edit (Frontend) : KB Categories now show nesting when being displayed
• General : Better cron description and help text. Now shows exact crontab entry required.
• General : Option to change lost password link
• General : Option to change lost username link
• General : Option to have page headers outside the main fss_main div, allows headers to be modified by bootstrap styles on non bootstrap templates
• General : Tooltips now no longer flicker on some templates
• Glossary : If Long desc is set to be shown on a new page, the highlighted words now link to the single page entry
• Glossary : New option to limit maximum times each phrase can be highlighted in a page
• Glossary : New option to show a "Read More" info text on tooltips
• KB : KB Categories now show nesting when being displayed within the admin pages
• KB : Option to replace built in comments for KB Articles and Announcements with JComments
• Ticket Admin : Advanced search user name input now has dynamic dropdown with search
• Ticket Admin : Batch actions now work correctly when full row clicking enable on ticket list
• Ticket Admin : Better information when a handler does not have permission to view a ticket (no longer says ticket not found)
• Ticket Admin : Can now cc admins to a ticket, so they will be able to access the ticket and recieve email notifications
• Ticket Admin : Can now manage the users who have been cc'd on each ticket
• Ticket Admin : Can now view and download attachments when replying to a ticket
• Ticket Admin : Improved auto assign options. Can now assign on create ticket, open ticket or reply to ticket
• Ticket Admin : In ticket list, auto refresh now also updates counts in the tabs as well as the ticket list
• Ticket Admin : New 'handler list'page - display a list of your handers and what tickets they have open. Filter list by product / department / category
• Ticket Admin : New out of office system to remove a handler from pool of available ones, and reassign tickets
• Ticket Admin : Related tickets
• Ticket EMail Import : Batch approve and deny imported emails
• Ticket EMail Import : Can allow only ticket replies option (will skip importing new tickets from email account)
• Ticket EMail Import : Notification on email pending approval to admins
• Ticket EMail Import : Option to only require approval when importing emails from non registered users
• Ticket EMail Import : View button on accepted ticket in emails tab
• Tickets : Allow multiple columns on ticket info for users
• Tickets : New default priority option
• Tickets : Option for simplified user ticket list (allows hiding of tabs, search etc)
• Tickets : Search my tickets (user side) now searches ticket reference
• Tickets : Simplified ticket view for user (allows hiding of most elements)
• Tickets : Tickets can now be merged together
• Tickets Module : Option to only list current handlers tickets
• Tickets Module : Option to show archived statuss
• Tickets Module : Option to show closed statuss
• Time Tracking : Can now remove time from a ticket
• Time Tracking : Option : The note when using Add Time can now be set as required
• Time Tracking : When time is added using the Add Time, the note entered and time will be displayed alongside the ticket messages
• Time Tracking : When time is added with a message, the time added is now shown beside the message
• WYSIWYG Editor : Add option to change toolbar theme to one of 6
• WYSIWYG Editor : Option to have transparent contents so background of site can been seen through editor. Also added a 'dark' mode with dark templates with light text
• Announcements : Comments were still visible when ACL prevented viewing of the announcement
• General : Admin edit boxes are now the full page width
• General : Bootstrap is always included on Joomla 2.5 admin pages now
• General : Fix update issue with upper case table prefix on Joomla 3.2 or above
• General : Misc HTML adjustments and improvements
• Glossary : Save button no longer redirects to main menu after saving
• Smart Search : Plugins now fully supports the ACL system
• Ticket Admin : Emails to all handlers - for unassigend tickets now works correctly
• Ticket Admin : Forward tickets to other product or department with auto assign disabled now notifies all admins if configure to
• Ticket Admin : List auto refresh no longer causes styling issues when list is refreshed
• Tickets : Can no longer change status while entering a reply. Stops reply being lost.
• Tickets : Combined status now properly displayed to users
• Tickets : User status name overrides now are displayed everywhere
• WYSIWYG Editor : Fix for IE11 focus problems
• General : Several fixes where UTF-8 characters were not displaying correctly with PHP versions 5.3 and 5.4

2.0.14.1835

• Fix issue with login redirects being incorrect

2.0.12.1832

• Fixes to ticket view causing errors on certain bbcode links

2.0.11.1828

• Fix stray debug info being displayed with ticket messages

2.0.10.1822

• Fix issue with unregistered users not being able to reply when certain settings are enabled
• Ticket WYSIWYG editor will no longer display its toolbar when on a phone making text far easier to enter
• For user ticket display, added classes to each message to denote the message sender

2.0.9.1817

• Fixes to complex links in the bbcode parser (ones with = and [ ] in them) not being parsed and displayed correctly
• "Ticket permissions" section for user groups should now work correctly

2.0.8.1815

• New reporting options for grouping and totals
• Unregistered ticket notification emails now contain a link direct to the ticket instead of requiring password and email
• Fix time taken popup on certain tempalates
• Fix modals on some gantry derived tempaltes with odd z-index settings
• Fix utf-8 characters in draft replys
• Pagination on adding users to groups on backend works correctly now
• Saving ticket permissions for groups now works correctly.
• Confirm imported tickets from email can now be correctly disabled
• Reports exported to CSV now display UTF-8 correctly

2.0.7.1811

• Fixed test dates button in settings to take into account the current timezone setting
• KB Accordion now works correctly with 3 layers or more of nested categories
• Experimental multi column faq category responsive layout

2.0.6.1807

• Added message count to most active users report
• Fixed declined email imported tickets from being counted as open tickets in the tab
• Fixed declined email imported tickets from beign listed in reports
• Adjusted modal code to work correctly when height of content changes
• Fixes to recaptcha when used over https
• Fix missing background color settings a couple of places

2.0.5.1805

• Fixed ticket mouse over highlighting

2.0.5.1804

• New 'Daily Ticket Activity' report (merges 'Messages per day' and 'Daily opened tickets' reports)
• Fixes to 'list tickets' reports when using the status 'All Open'
• Remove debug info from 2.0.5

2.0.5.1803

• Main Menu now has full responsive layout support. Will auto switch to a simple list view when on a phone
• New ticket handler permission options:
• Can reply to ticket - Can the handler reply to the ticket, if not then the 'Reply' button will not be present.
• Can forward ticket - Can the handler forward the ticket to another department or product.
• Can change user - Can the handler change user on the ticket.
• Edit custom fields - Can the handler edit custom fields on the ticket
• Edit ticket - Can the handler edit the title and existing messages for the ticket
• Edit misc - Can the handler edit the tags, time taken and other ticket dat
• Close ticket - Can the handler set the status of the ticket to closed
• Users Ticket - now a link instead of javascript form, so can be opened in new window or tab if required
• New page title options to allow you fully configure the page title displayed
• User ticket list - handler now shows correctly in the 'classic' template
• Incorrect user ticket groups being listed in admin ticket details page

2.0.4.1801

• Changed all filenames to lower case as some odd server setups were lowercasing the file names upon install
• Fix a couple of missing translations
• Fixed UTF-8 errors in non-html emails

2.0.3.1796

• All sent emails now logged in the "Log" section (On Overview page on Components -> Freestyle Support)
• Some email templates were setting the handler incorrectly
• Ticket closed emails were not always being sent when ticket was closed using the status dropdown
• Fix issues with translation not loading correctly

2.0.2.1795

• Cron import not properly sending email notification out when emails are not being moderated
• Remove some debug information

2.0.1.1794

• Load english ini files as a fallback for missing phrases in translated ini files
• Glossary popups now close correctly with "Close" button
• Fixed several missing JText entries (allows translation)
• Glossary not displaying correct tooltip when a title attribute was present

2.0.0.1791

• Several internal code tweaks and changes
• New BBCode parser that should deal better with nested styles from copy and pasted HTML
• Option to hide the template settings warning
• Glossary - options to display long description as a read more, on new page or in popup
• Fixed errors in user ticket counts
• Fix modal windows with large content, the box now scrolls correctly.
• Wrong mime type on some file attachment download links
• User ticket image attachment thumbnails now displaying working correctly
• Ticket department edit on backend was losing image setting
• Minor bug fixes and html tweaks

2.0.pr8

• Old PHP version warning notice
• Force jQuery use on admin pages
• Force MyISAM table format as its now required due to FULLTEXT indexes on several tables
• Improved menu item detection algorithm. Links should point to the correct menu items now on your site
• Added ability to remove a file upload when creating or replying to a ticket
• Re-added FAQ category columns
• New option in KB - When viewing a product with a single category, that category can be automatically selected
• Support ticket search now uses natural languge search for both user search and admin search
• Report printing
• Several new fields to be used in custom ticket tempalate, including last user who posted to the ticket
• Daily ticket messages report
• Option for unregistered user to request email containing all their ticket details and passwords
• Handlers can resend unregistered ticket users the password email, or a list of all tickets and passwords
• new Help Text section to add various help messages throught your ticketing system if you want them displayed
• Custom fields can now be translated
• Custom fields can now have help text displayed to the user opening a ticket
• KB Access Levels now correctly implemented when searching and viewing most viewed articles
• KB Category permissions now also apply to articles in that category
• HTML tweaks in many places and Many bug fixes

2.0.pr7

• The pr6 release was incorrectly packaged, and caused numerous errors on install. Please update to this release ASAP.

2.0.pr6

• Ticket by email - new "Pending" queue for incoming tickets. New emails must be approved before being imported. (New EMails tab in status tab bar when there are some pending). Optional - enable the "Confirm new tickets" option on the ticket email account
• Ticket Categories and Departments now have a published field and ordering
• Ticket Category can be hidden for users or all
• Improved link generation and routing
• Fix template autodetect for firefox and ie
• Several html tweaks
• Stopped 1970 closed dates being displayed
• Many bug fixes

2.0.pr5

• Option to assign current handler when opening tickets for a user
• Fixed dropdowns displaying white options
• Fixed missing search button on advanced search
• Removed testimonials debug info
• Fixed problems some users were having with the Post Reply and Add Private Comment buttons
• Fixed issue with permissions not saving correctly on some sites
• Can hide certain ticket status from a user
• IcoMoon when partial bootstrap now optional

2.0.pr4c.1770

• Fixed customizing ticket list templates
• Fixed php warning when no custom fields for comments defined
• Fix bug in calendar popup with certain formats
• Few other bug fixes

2.0.pr4b.1769

• Menu routing issues with certain access level setups
• Fix a couple of SQL errors

2.0.pr4a.1767

• Fix error on new install with database create

2.0.pr4.1767

• Added 'Save' and 'Save and New' to all admin forms
• FAQs and KB Search now uses natural language processing for a much better search
• Support Module had option to display or hide the moderation and tickets sections
• Fixed bug when "EMail all handlers on ticket notification" is enabled
• Groups button on main menu had bad link
• Joomla 2.5 style tweaks
• Fix duplicate reports being listed
• Testimonials module white screen error under certain situations
• User ticket list pagination was broken

2.0.pr3.1765

• Admin replies can now be saved as a draft
• Hika Shop product import
• Interface to plugin system for support tickets

2.0.pr2.1763

• Main menu support info can now be shown without its border and at bottom
• Fix White Screen issues on admin pages
• Fix Fatal error: require_once(): Failed opening required '/home/jlcstaff/public_html/components/com_fss/helper/content_helper.php'
  

Partial - Not quite finished yet, will be in upcoming preview release

• + Ticket plugin system - call your custom php code when ticket events occur (can be used to integrate with other systems, documentation coming when we get chance)
• + Ticket API system - Set of classes for creating and managing tickets from your own code (can be used to integrate with other systems, documentation coming when we get chance)
• + New WYSIWYG ticket parser allowing for nested tags and better support for pasted html

2.0.pr1.1760

• New permission system. Allows fine grained control over permissions for both users and groups.
• All styles have been re-done and are now fully bootstrap based.
• Glossary content edit on frontend
• Insert KB and FAQ links directly into ticket using new "insert" button
• Canned ticket replies - predefined list of ticket replies that can be inserted into the ticket reply by a handler.
• Canned ticket replies are templated so you can use things such as {username} in the template to include the current tickets users name etc.
• Ticket handler signatures - can select from multiple personal signatures, or for a list of global signatures. Signatures are templated similar to canned replies
• Time tracking for support tickets
• Export ticket to KB article or FAQ
• Ticket attachments can now be sent in email notifications
• Ticket Batch Actions - change the status / priority / hander / delete / archive multiple tickets at once
• User tickets - can now search
• Configurable redirect on ticket close and reply for admins
• Next + Previous ticket buttons in ticket admin
• Ticket email templates can now be translated, and sent in the correct language based on the users preferences and what language they last viewed the site in
• KB Categories can now be assigned to products
• User ticket list now customizable in the same way as the admin ticket list is
• New "Admin: Shortscuts" menu item type. Allows linking to specific parts of the support admin pages
• Testimonials module - new option to loop the scrolling instead of back and forwards
• Testimonials module - new option to controll scrolling speed
• "My Tickets" / "Other Handlers Ticket" / "Unassigned Tickets" links will now not show the advanced search panel when clicked
• Tickets with no subject will show the start of the first message in its place instead of nothing
• KB Articles now support pages
• Ticket handler can now be hidden from users and displayed to admins (as well as shown or hidden for both)
• Ticket messages can be displayed before the ticket details for either users or admins if required
• Option to show "Registration" when on the "View Ticket" page and not logged in
• All database text fields changed to mediumtext to allow longer text to be entered
• Main Menu - Showing border now optional
• New option for FAQs to be displayed in a new window
• Many other new small features and tweaks
• Departments now have images same as products
• User reply height setting was missing its default value
• Fix Product search loading results into new page on certain setups
• Many other bug fixes

1.11.8.1719

• Moved accordian code to js file to allow it to run when other components/modules js fails
• Changed per user fields to not be highlighted for users opening tickets (now only highlighted for ticket admins)
  

1.11.8.1718

+ Added "Alternate Category Selection" option for support tickets. Makes Ticket category a required field and not selected by default # Fixed duplicate function error that can occur with some other componentes
# Added correct translation ini files for search and finder plugins
# Fix php error with php v 5.2 and below

1.11.8.1701

+ Added all closed status to users status dropdown instead of just the default closed status
+ Deleteing a ticket now always deletes any attached files + Added delete and archive ticket options to all "Closed" type status tabs, as well as the "All Closed" one # Fixed: Going to 2nd page of testminoials while also displaying them in a module would show not testimonials on the module # Fixed bug when editing ticket replies, on rare occasions the saved version is truncated

1.11.7.1700

# Fix for 500 errors under certain setups

1.11.7.1699

+ Further Ticket EMail improvements when emails are plain text and ticket replies are html + Re-added backend ACL permissions for accessing the component
# Made changes to permissions to unsure they are consistant throught the component # Fixed some testimonials issues with javascript updating both module and component on changes # Comment moderation now showing correct custom fields # Fix conflict with unknown system plugin changing javascript within page content when editing kb article on frontend of site

1.11.6.1697

# Fixed issue with Finder/Smart Search not working with latest Joomla 3.1 

1.11.6.1696

# Fixed Joomla 3.1 bug with ticket admin permissions not listing correct tickets

1.11.6.1695

+ Testimonials add permission can now also select a ACL to restrict users with ability to create testmionials + Option to hide the "Add Testimonial" option from the testimonials menu item
+ Create testimonial menu item now has ability to select product # Fixed issue when testimonials displayed using accordian at same time as faqs module using accordian

1.11.5.1694

+ Added option to select product and department for new ticket menu item + Started using .tar.bz2 archives for setup file to prevent errors when max upload is set to 2Mb

1.11.5

# Fix for large file downloads with Joomla 3+
# EMail HTML/Non-HTML mode fixes
# Fix ticket advanced search on custom combo and radio fields
# Update list tickets report to correctly filter by user

1.11.4.1687

# Fix IE8 bug in the SCEditor code (ticket reply HTML editor) # Added some javascript error handling around the html editor if the jQuery lib has been overwritten by another component and plugins lost # Fix javascript bug in open ticket for registered user when mootools is loaded after jQuery

1.11.4.1686

# Fix compatabiliy error when Freestyle Testionials Lite is also install (Prevents the Testiomnials Lite frontend moderation for working) # Fix JFolder class not found error on Joomla 3.1.3 and up

1.11.3.1682

# Fix AddModal Error

1.11.3.1681

# Certain email templates not being sent correctly # Removed stray debug information # Fixed more strict standards notices # KB accordian was broken under certain configs

1.11.3.1680

# Fix modal classes to stop conflict with some templates

1.11.2.1679

+ Add option to email all ticket handlers on user opening or replying to a ticket. This can be limited based on product / department / category # Fix call to undefined function displayDeptsA / displayCatsA
# "My Tickets" not being correctly coloured
# Fix user ticket status filter not working properly
# Better jQuery handling for Joomla 3.1

1.11.1.1674

+ Added option to have ticket subject at top when opening ticket
+ Fix HTML ticket EMails not being sent properly
# Fix glossary content plugin mangling javascript
# Fixed ticket email cron job testing link when sef is enabled

1.11.0.1673

# Fixes to smart search plugins
# Fix conflict when SSI is enabled on php pages

1.11.0.1670

+ New reporting system with customizable reports and graphs (BETA!)
+ Added BBCode support for ticket messages (WYSIWYG ticket messages). + New ticket cc email list, all ticket handler emails will be sent to this address as well as the handlers address + New button to auto sort KB Articles and FAQs alphabetically
+ User ticket view now shows custom status instead of just "Open" and "Closed" + Module to display users current tickets (Admin module renamed and new option for showing users tickets added) + Can now filter ticket by current handler, other handlers and unassigned (in Advanced search, hanlder dropdown) + "My Tickets", "Other Handlers Tickets" and "Unassigned" tickets labels can now be clicked to show those tickets + Added option to not displayed the "Support Tickets" and "Moderation" boxes on the main menu
+ Search and Smart search plugins for glossary + FAQ List module can now use accordion list mode, as well as popup mode for listing answers # User replying to an unassigned ticket sents notification email to unassigned email address now
# Fixed all strict standards notices # Ticket status tabs no longer show multiple selected when searching or in settings # Fix issue when adding a new freestyle user one of the options doesnt function correctly
# Fix missing image in Joomla admin menus # Fix incorrect status sometimes being set in ticket email notifications # Fix ticket print button on certain templates # Fix issues with adding a FSS user showing php warnings
# Added missing moderation image # Fix issue with language filters on backend not working correctly under certain conditions (the bug stops any data from being displayed) # Fix support admin timeout issues that occur under rare circumstances

1.10.0.1658

# Fix with KB accordian in Firefox not working correctly

1.10.0.1654

+ Allow the default user reply and admin reply ticket status to be deselected. This allows tickets to be replied to without changing the status # Fixed ticket admin template to display correctly when "All Details Listed" is used at the same time as grouping by products # Tweaks to custom field permissions - things are much clearer now

1.10.0.1653

+ New option to only allow tickets to be opened on behalf of user by admins
# Fixes to links in ticket system under certain menu config
# Open ticket for user - the pick box now sorts correctly with Joomla 3

1.10.0.1652

+ Use CodeMirror editor when changing html templates and css settings within the Templates admin page + Added option to include jQuery or not in the page (alows you to stop it being included multiple times) + New custom field permission option, "User can create and see, admin can edit"
+ New print ticket option for ticket users # Fixed anchors within glossary to work correclty when including spaces and other odd characters # Fixed issues with html code within the js code causing errors in some situations # Fix issue when opening ticket and searching for product, if the result is a single product it cannot be selected

1.10.0.1636

+ Added product and department select to open ticket menu item. You can now created menu items with pre-selected products and departments. + Added setting to allow the hostname to be changed in the links created in ticket emails
# Fixed faq tags on frontend editor being a required field

1.10.0.1635

+ Added quick icon plugin
# Renamed jQuery.js file to fQuery.js file to prevent some templates stopping it being included
# Fix sorting in KB Article admin page
# Removed old php code in comments.js that prevents some templates loading it correctly
# Tweaked captcha html to work better with bootstrap
# Tweaked some notices to have bootstrap styles

1.10.0.1634

# Minor change to how joomla content plugins are called to increase compatability with picky plugins
# Fixed conflict with sourcerer plugin on Joomla 1.5 # Fixed issue with Glossary replacements when there is UTF-8 characters in the same html element as the text being replaced (for this to work mb_string is required)

1.10.0.1630

# Fix bug with frontend editing not working with Joomla 1.5
# UTF-8 characters properly handled when editing ticket title
# Fixed search issues with adding users to a ticket group on admin side # Tweaked the ticket handler row highlight (didnt previously work with all templates)

1.10.0.1619

+ Glossary now has a list of HTML tags that it will ignore content within. This fixes issues with terms being highlighted within a link. + Ticket auto assign settings for each user can now be separated from the ticket view permissions # Ticket handlers can now see tickets assigned to them, but not within their products/departments/categories + Added featured and tags to FAQ frontend editing
+ Language and access fields when editing content on frontend of site
# Fixed category display when editing KB articles on frontend
+ When changing priority colors, they are now previewed on the form + Can highlight the ticket row in admin view based on priority (change the priority and add a background color value) + Highlight tickets in admin view depending on if current handlers, other handlers, or unassigned

1.10.0.1618

# Non ASCII character were broken on the latest version of Joomla, this is now fixed - now applies to moderation on backend too

1.10.0.1616

+ Ability for a ticket handler to delete an attachment from a ticket
# Non ASCII character were broken on the latest version of Joomla, this is now fixed
# Fixed broken announcement links when used on homepage
# Stop google analytics indexing temporary urls which cause 500 errors
# More jQuery fixes # Fixed Depreciated notice in email cron
# Changed support ticket attachments to be more secure (Uploaded as completly random filename).  # Fixed ticket attachment download corruption bug when system debug is enabled

1.10.0.1610

+ KB Article Print
+ Allow multiple email addresses to be notified when unassigned tickets are created # Changed jQuery inclusion method to reduce conflicts with other components
# Fixed KB Article Add/Edit issue on backend
# Fixed search errors
# FAQ Tags now properly translated