|
Overview text about freestyle Support. sdfkjg hsdaflkg hasdflkjghal;sdkfjghas;dkjfghas;dkjgf alsdkfjg alsdkfj a;sdkjfg ha;sdkjfg has;dk jfa;skdj a;skdj fg;aksdjf ;askdjfg h;asdkjf gh;asdkjf h;sdkjg fd;kjg
Freestylle Supports main component is a fully featured and highly customizable ticketed support system. It can be configured to deal with everything from a single person handling all your websites support through to multple products and departments being handled by different support handlers.
|
Receive support requests from customers |
Tickets are organized by Product, Department and Category |
|
Easily manage tickets on the Front End of your website |
Extensive custom field system |
|
Assign tickets to staff members based on Product, Department and Category |
Ticket Todo page showing all your tickets that need attention |
|
Customizable email messages and templates |
Check multiple email accounts for support requests |
|
Ticket group system to allow multiple users to share tickets |
More Info
lhfkjfjkdghf Organise articles by product and category Unlimited depth of nested categories Articles can be created with no category or product Products can be removed to leave categories only Articles can belong to a single product, multiple or all User ratings allowed on articles Full search function defined by product, article, category or all depending on user location at time of search View articles by highest rated, most viewed or recently updated Articles can have related articles Freestyle comments function available – to allow comments to be added in fully customizable fields Product and category display module Custom text against individual products display module Fully customizable layout including multiple columns and accordion lists of articles Front end editing of articles Full HTML image and description of each category and product Glossary lookup for all articles Joomla search plugin to enable knowledge base article integration with your website’s search function
More Info
|
hfsdhsdf Multiple categories Full search FAQs function Full HTML description and image for each category Fully customizable layout – list FAQs inline, use accordion to show and hide Display each FAQ either inline, as an accordion, separate page or popup View list of all FAQs FAQ category module to list your FAQ categories Front end creation of FAQs Glossary lookup available Integrate FAQs with Joomla search plugin to enable links with website search
More Info
|
|
|
hgdjhdg This section uses Freestyle comments Front end creation of announcements Blog style view with read more buttons Recent announcements display module Optional scrolling announcements module Ability to link from individual announcement to joomla menu item Integration of your website’s search and announcements search using joomla search plugin
More Info
|
jgfdjgdf Highlight words in your announcements, FAQs and knowledge base articles Display tooltips for each glossary word in line with the article Link words to a separate glossary page Display a complete list of glossary items by letter or in pages
More Info
|
|
|
|
|
Display a quick link to all sections of your support system Choice of grid, list or column layout Customizable text and icons for each section Overview section for your ticket handler – lists amount of new, in progress and awaiting user reply tickets. Overview section for your moderator – lists amounts of comments and testemonilas require moderation.
More Info
|
|
