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Geert nvt

Geert nvt

01 April 2014, 22:42

Site gives blank screen after installing new vesrsion

Site gives  a blank sceen on admin and normal page after installing this new version

Freestyle Notices 1.3.0.1819 Alpha

With the previous version Freestyle Notices 1.2.2.1789 all working well

i use latest Joomla

How comes ?
Link showing problem 00
Joomla Version latest 3.2
Freestyle Version Freestyle Notices 1.3.0.1819 Alpha
Pro/Lite Pro
Adam Clarke

Adam Clarke

02 April 2014, 09:16

Re: Site gives blank screen after installing new vesrsion

Hello

Sincere apologies about the problems. You have to remember that you are installing an Alpha version of a component, and it may have problems.

We are still trying to track down all possible install issues with the alpha version and though that we had found them all, but it seems not.

Do you have any of the following installed on your site (can you let me know which so I can make a patch so this doesn't happen for anyone else):

Notices
Includes: Data
Includes: Code
Includes: Fragments
Translation Manager

If so, when you get the admin page back up and running you will need to update those too. All of the components will need to be on the latest version to work correctly together.

In the past the issues have been caused by the plugins not being correctly updated. Can you FTP to your site and remove the folders (they may not exist):

plugins/content/fsj_include
plugins/system/fsj_notices

Once you have removed these, your site should function correctly again. You will need to then reinstall the Freestyle Notices 1.3.0.1819 Alpha component to properly update the plugins.

Thanks

Adam Clarke
Freestyle Joomla
Geert nvt

Geert nvt

02 April 2014, 15:54

Re: Audit Message

Hi
i already have my site up and running again. i just use the previous version now, NOT the Alpha one.
The only thing i wanne say is that the Aplha version is NOT safe to install, it gives a WSOD (White Screen Of Death) i don't use any other plugins from Freestyle
Kind regards
Adam Clarke

Adam Clarke

03 April 2014, 09:32

Re: Site gives blank screen after installing new vesrsion

Just a quick update on this issue. I think we have found the cause of the problem, and will be releasing a new version of the component after further testing soon. For the moment, I would recommend not using the Alpha version of the components.

Thanks

Adam Clarke
Freestyle Joomla

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