Member Login

Freestyle Joomla Forums

Testimonials

Member Login   Register

Please login or register to post on the forum

Forum Index    Board Index    Last Post   

Craig Bass

Craig Bass

05 May 2016, 20:12

Add Testimonial popup won't close

First let me say I love this product.  It has been working great for us/  However, when I was testing my site after moving it to a new hosting account, when I clicked "Add a Testimonial" and got the pop up box to fill out and submit my test testimonial, and then clicked the "Post Testimonial" button, the button grayed out and the cursor turned into a red circle with a line through it and the popup never closed.

However, the test testimonial did appear in the moderation list in the admin panel and I was able to add the testimonial.

I tried this several times in different browsers (Chrome, Firefox, IE) with the same results.

Additionally, the following errors appear at the top of the Settings, Templates, and View Settings pages in the Admin section:

Deprecated: Non-static method FST_Settings::GetAllViewSettings() should not be called statically, assuming $this from incompatible context in  (and here there are several different paths noted).

Also, no email has been received notifying us of the test testimonials being submitted.
Link showing problem https://luckey13wagyu.com/images/testimonials-error.jpg
Joomla Version 3.5.1
Freestyle Version 1.13.1
Adam Clarke

Adam Clarke

09 May 2016, 08:13

Re: Add Testimonial popup won't close

Hello

Can you try copying the attached file as components\com_fst\helper\email.php on your site, it should resolve this issue.

For the warning message, please see http://freestyle-joomla.com/forum?view=post&post=6634

Thanks

Adam Clarke
Freestyle Joomla

email.php

27.33 KB

09 May 2016, 21:12

Re: Add Testimonial popup won't close

Hi, thank you but it didn't correct the issue

You can try it for yourself at
https://luckey13wagyu.com/reviews-and-testimonials

Craig

On Mon, May 9, 2016 at 12:13 AM, Freestyle Joomla <
support@freestyle-joomla.com> wrote:
FSS_SHOW_QUOTED_TEXT

> Dear Craig Bass,
>
> Your support ticket reference number VPXF-GEDF-IPQA has been replied to by
> Adam Clarke. Please go to your admin area to view the response.
>
> Ticket Summary:-
> Subject: Add Testimonial popup won't close
> Ticket reference number: VPXF-GEDF-IPQA
> Department: Forum
> Product: Testimonials
> Message:
> Hello
>
> Can you try copying the attached file as
> components\com_fst\helper\email.php on your site, it should resolve this
> issue.
>
> For the warning message, please see
> http://freestyle-joomla.com/forum?view=post&post=6634
>
> Thanks
>
> Adam Clarke
> Freestyle Joomla
>
>
> The ticket can be viewed at the following url :
> http://freestyle-joomla.com/help/support-tickets/view-support-tickets?view=ticket&layout=view&ticketid=6639
>
> Thanks,
> Support Team




--
Craig Bass
Web Design and Hosting
www.cbassweb.com

Remember: "If you don't see the changes, refresh the pages!"


Adam Clarke

Adam Clarke

10 May 2016, 08:28

Re: Add Testimonial popup won't close

Hello

Can you try this version please?

Thanks

Adam Clarke
Freestyle Joomla

email.php

26.98 KB

12 May 2016, 02:51

Re: Add Testimonial popup won't close

It's better - it submits the testimonial and sends the notification for
administration email, but then instead of closing, the submit popup
refreshes and stays open with the note that the testimonial has been
submitted.  I presume this is the proper action?  Or should the window
close after it submits?

Thanks!

Craig

On Tue, May 10, 2016 at 12:28 AM, Freestyle Joomla <
support@freestyle-joomla.com> wrote:
FSS_SHOW_QUOTED_TEXT

> Dear Craig Bass,
>
> Your support ticket reference number VPXF-GEDF-IPQA has been replied to by
> Adam Clarke. Please go to your admin area to view the response.
>
> Ticket Summary:-
> Subject: Add Testimonial popup won't close
> Ticket reference number: VPXF-GEDF-IPQA
> Department: Forum
> Product: Testimonials
> Message:
> Hello
>
> Can you try this version please?
>
> Thanks
>
> Adam Clarke
> Freestyle Joomla
>
>
> The ticket can be viewed at the following url :
> http://freestyle-joomla.com/help/support-tickets/view-support-tickets?view=ticket&layout=view&ticketid=6639
>
> Thanks,
> Support Team
>



--
Craig Bass
Web Design and Hosting
www.cbassweb.com

Remember: "If you don't see the changes, refresh the pages!"


Adam Clarke

Adam Clarke

12 May 2016, 08:05

Re: Add Testimonial popup won't close

Hello

The window should refresh with a message thanking the user for their submission rather than close, then close after a few seconds. Is this what you are getting?

Thanks

Adam Clarke
Freestyle Joomla

12 May 2016, 19:36

Re: Add Testimonial popup won't close

Not quite -  It does refresh with "Your comment has been submitted for
approval."  But it doesn't close until closed by the visitor.    I waited a
minute before closing it just to see if it would close by itself.




On Thu, May 12, 2016 at 12:05 AM, Freestyle Joomla <
support@freestyle-joomla.com> wrote:
FSS_SHOW_QUOTED_TEXT

> Dear Craig Bass,
>
> Your support ticket reference number VPXF-GEDF-IPQA has been replied to by
> Adam Clarke. Please go to your admin area to view the response.
>
> Ticket Summary:-
> Subject: Add Testimonial popup won't close
> Ticket reference number: VPXF-GEDF-IPQA
> Department: Forum
> Product: Testimonials
> Message:
> Hello
>
> The window should refresh with a message thanking the user for their
> submission rather than close, then close after a few seconds. Is this what
> you are getting?
>
> Thanks
>
> Adam Clarke
> Freestyle Joomla
>
>
> The ticket can be viewed at the following url :
> http://freestyle-joomla.com/help/support-tickets/view-support-tickets?view=ticket&layout=view&ticketid=6639
>
> Thanks,
> Support Team
>



--
Craig Bass
Web Design and Hosting
www.cbassweb.com

Remember: "If you don't see the changes, refresh the pages!"


testimonial-success.jpg

24.75 KB
Adam Clarke

Adam Clarke

13 May 2016, 15:22

Re: Add Testimonial popup won't close

It looks like the auto close functionality is only available in the testimonials included with support portal, and is not available in the free version.

Thanks

Adam Clarke
Freestyle Joomla

13 May 2016, 17:10

Re: Add Testimonial popup won't close

Ok thanks!

On Fri, May 13, 2016 at 7:22 AM, Freestyle Joomla <
support@freestyle-joomla.com> wrote:
FSS_SHOW_QUOTED_TEXT

> Dear Craig Bass,
>
> Your support ticket reference number VPXF-GEDF-IPQA has been replied to by
> Adam Clarke. Please go to your admin area to view the response.
>
> Ticket Summary:-
> Subject: Add Testimonial popup won't close
> Ticket reference number: VPXF-GEDF-IPQA
> Department: Forum
> Product: Testimonials
> Message:
> It looks like the auto close functionality is only available in the
> testimonials included with support portal, and is not available in the free
> version.
>
> Thanks
>
> Adam Clarke
> Freestyle Joomla
>
>
> The ticket can be viewed at the following url :
> http://freestyle-joomla.com/help/support-tickets/view-support-tickets?view=ticket&layout=view&ticketid=6639
>
> Thanks,
> Support Team
>



--
Craig Bass
Web Design and Hosting
www.cbassweb.com

Remember: "If you don't see the changes, refresh the pages!"


Vote For Us!

Please vote for our software or write a review of one of our products on the Joomla! Extensions Directory