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Elfino

Elfino

07 February 2017, 13:38

Double product categories on product update

On two different installations I get the same annoying error.

Adding new Products I add new Categories to each of them. All looks fine creating a new ticket.

If I want to add a new Product to an existing Category a few days later, FSS will make a new Category in the Product list, even if it's exactly the same Category.

I have two "Formalia" and two "Dokumentation" with different categories. I want all of Formalia to end up in the Formalia product and all of Dokumentation to end up in the Dokumentation product.

I find it strange that there is no specific "Product Category" entity with a config page, same as for all other stuff like Status, Category etc. It's pretty confusing having different "categories", both Category, Product category and Product subcategory.

I thought I might fix it from phpMyAdmin, but it doesn't seem like it.

Would this be hard to fix in an upcoming version? And how on earth do I handle is now?
Link showing problem only visible for logged in users
Joomla Version 3.6.5
Freestyle Version 2.5.21.2074
Harry Shaw

Harry Shaw

09 February 2017, 18:12

Re: Double product categories on product update

Hello,

We're not entirely sure what you mean here, could you please attach any screenshots of the problems you are facing to help us understand and solve your issue?

Thanks

Harry Shaw
Freestyle Joomla
Elfino

Elfino

09 February 2017, 18:17

Re: Double product categories on product update

Strange. I thought I did add screenshots. I'll do that again. Now there definitively are two png files attached.

FSS_Product_categories_doubles.png

32.68 KB

FSS_Product_categories_doubles_extended.png

49.23 KB
Harry Shaw

Harry Shaw

14 February 2017, 10:44

Re: Double product categories on product update

Hello,

In relation to your other ticket, did you say you had now solved this error?

Thanks

Harry Shaw
Freestyle Joomla
Harry Shaw

Harry Shaw

14 February 2017, 10:44

Re: Double product categories on product update

Hello,

In relation to your other ticket, did you say you had now solved this error?

Thanks

Harry Shaw
Freestyle Joomla
Elfino

Elfino

15 February 2017, 08:42

Re: Audit Message

Well, I simply stopped using the feature. We now only have Products on the first level, without any categories. That "solved" the problem.

If I should test it, I need to do it a few days in a row. It has never happened in the same day. It only happens after some time.

Regardless, I find the solution with having to add categories and subcategories manually somewhat dated. It would definitively be more feasible if these categories were to be handled in the same way as Status, Priority and the other parameters. In the beginning I thought that the Categories I could add in a list had something to do with the Categories of Products, but no. Maybe the Categories could be called "Type" or something else not to confuse it with the Product Category?
Harry Shaw

Harry Shaw

15 February 2017, 10:28

Re: Double product categories on product update

Hello,

I will raise this issue with the senior admin and see what his thoughts are on how it could be dealt with better.

Thanks

Harry Shaw
Freestyle Joomla

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