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Oliver Keim

Oliver Keim

27 August 2017, 14:10

Frame Breakout issue detected

Hello,

i got this failure message :

Freestyle Support Portal Error: Frame Breakout issue detected

Your template has a setting enabled that is causing iframes to be redirected to the main window. You will need to disable this for Freestyle Support Portal to work correctly as it uses iframes extensively.



Please help !!
I don't now what to do.

thanks

Olli
Link showing problem www.automotives-keim.de
Joomla Version 3.7.5
Freestyle Version 2.6.4.2109
Harry Shaw

Harry Shaw

31 August 2017, 08:46

Re: Frame Breakout issue detected

Hello,

We're sorry for the delay on this reply.

You will need to check your templates settings regarding this issue, as the error states you may need to disable some features as they are conflicting with Support Portal.

Thanks

Harry Shaw
Freestyle Joomla
Oliver Keim

Oliver Keim

03 September 2017, 07:59

Re: Frame Breakout issue detected

Hello Harry,

we don't know what we have to disable.
Please can you help us to find what we have to disable ??

We have no idea what changes.

thanks


Olli
Harry Shaw

Harry Shaw

05 September 2017, 09:48

Re: Frame Breakout issue detected

Hello,

You may need to contact your template provider about this issue as we are also unsure of where these settings will be.

Could you also provide us with a back-end login for your site so we can have a look and try to find you a solution?

Thanks in advance

Harry Shaw
Freestyle Joomla
Oliver Keim

Oliver Keim

05 September 2017, 09:50

Re: Frame Breakout issue detected

Hello,

i didn think that the template cause the problem.
I happens after the freestyle update last time.

www.automotives-keim.de/administrator
user:amksupport
pass:amksupport

thanks for helping me

olli
Harry Shaw

Harry Shaw

08 September 2017, 10:02

Re: Frame Breakout issue detected

Hello,

I have spoken to our senior developer and we are unsure what is causing this currently, he suggests contacting your template provider also to see if they have any suggestions. No changes have been made to ths area of the Support Portal code in years so we do not think the latest update would have had any effect on this.

Thanks

Harry Shaw
Freestyle Joomla
Oliver Keim

Oliver Keim

08 September 2017, 10:05

Re: Frame Breakout issue detected

Hello,

we have spoke to the template developer. The make no changes since 2 years.
This happens after your last update, so the template cant cause this effect !!
Before your last update everything works fine.

Please find a solution for us 

thanks

olli

Harry Shaw

Harry Shaw

12 September 2017, 13:24

Re: Frame Breakout issue detected

Hello,

We're very sorry for the delay on this reply.

I will speak to our senior developer again to see if we have any suggestions and/or solutions for you!

Thanks for your patience.

Harry Shaw
Freestyle Joomla

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