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We are in the process of completly rewriting our documentation. Please bear with us while we do this. Updated documentation will be published around our site over the next couple of weeks.Frequently Asked Questions
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Freestyle Support Portal provides you with an all in one solution to all your website support requirements. You can provide your customers with a valuable and efficient support service using Freestyle Support Portal. You can tailor every aspect of its functioning for your individual requirements; from small, single product websites to large multi-product e-commerce websites - you can create the perfect support portal for your customers. "Freestyle Support Portal is the ultimate Joomla component for support bringing together 5 modules in 1" FAQ - create quick, simple questions and answers Knowledge base - create detailed articles for individual products with attachments Ticketed support - manage all support tickets even for different departments or products Testimonials - show your users testimonials about specific products Announcements - create a single page where customers can view all your announcements and news Also, Freestyle Support Portal enables you to create different visual effects for all 5 modules so you can completely tailor them to your individual needs. View detailed features for Freestyle Support Portal here Freestyle Support Portal is a 5 in 1 component designed to help save you time when developing a support section for your website. Because there are 5 modules in 1; instead of searching for 5 individual modules, downloading them, installing them and then configuring them - Freestyle Support Portal will ensure you only have to do this once for theultimate and complete solution to all your support requirements. The 5 modules you get as part of Freestyle Support Portal are FAQ - create quick, simple questions and answers Knowledge base - create detailed articles for individual products with attachments Ticketed support - manage all support tickets even for different departments or products Testimonials - show your users testimonials about specific products Announcements - create a single page where customers can view all your announcements and news To purchase the ultimate component for support on your website please click here Freestyle Support Portal can literally be used on any website! whether you have a single product site, a brochure site, a service website or a large e-commerce website, Freestyle Support Portal can be tailored and configured for your individual needs. If you have a small website it is a great idea to have an FAQs section, a testimonials section and a ticketed support system - this will give your customers a very professional impression of your website and will give them confidence in your ability to deal with their enquiries. Click here to see a demo for small websites. If you have a medium sized website you will certainly benefit from all 5 modules of Freestyle Support Portal - being able to provide your customers with detailed articles about your products in the knowledge base, provide highly organised support tickets and controlled testimonials will give your customers a lasting impression. Click here for a demo for medium sized website. If you have a large sized website Freestlye Support Portal is an essential component - all 5 modules will provide absolutely vital in providing a highly organised website based around products, categories and support tickets you can even assign to individual users. Click here for a demo for large sized website. If you have used Freestyle Support Portal on your website and are proud of your results - feel free to let us know and we will create a portfolio of websites - also creating increased exposure for your site along with back-links! Freestyle Support Portal enables you to enter any information that your website requires. There is a vast range of applications for Freestyle Support Portal depending on your individual website - you and your users enter all the information for each modules but below are some general ideas. FAQ - you can create a selection of short, quick questions that your users tend to ask, write simple answers to each and organise them effectively Knowledge base - you can create detailed articles which you can assign to single or multiple products and/or single or multiple categories - giving the result of a highly organised set of articles your users can read and download attachments from, your users can even rate the usefulness of each article Ticketed support - your users can create new support tickets that you can view, comment on, send attachments through and close once completed - great for a highly organised support system for both you and your users Announcements - you can enter any number of announcements so your users can go to one single place to get all the latest news and information about your website Testimonials - here your users enter testimonials which can be assigned to individual products and you can turn moderation and captcha on or off The information entered into the 5 modules is completely controlled by you and your website users. To view the main features of Freestyle Support Portal please click here Freestyle Support Portal is a component for the popular CMS Joomla (click here to learn more about Joomla). It is a 5 in 1 component designed to enable Joomla users to have a support section on their website. A support section is designed so that your website users can find useful information and contact you for help. Freestyle Support Portal goes one step further than this and provides you with 5 modules - FAQ - you can create a selection of short, quick questions that your users tend to ask, write simple answers to each and organise them effectively Knowledge base - you can create detailed articles which you can assign to single or multiple products and/or single or multiple categories - giving the result of a highly organised set of articles your users can read and download attachments from, your users can even rate the usefulness of each article Ticketed support - your users can create new support tickets that you can view, comment on, send attachments through and close once completed - great for a highly organised support system for both you and your users Announcements - you can enter any number of announcements so your users can go to one single place to get all the latest news and information about your website Testimonials - here your users enter testimonials which can be assigned to individual products and you can turn moderation and captcha on or off Freestyle Support Portal truly is the ultimate Joomla component to create a support portal on your website. Save yourself time and energy by purchasing this 5 in 1 module - you can create a highly organised, efficient and effective support portal for your website. View the features of Freestyle Support Portal here Purchase Freestyle Support Portal here No. Freestyle Support Portal will work equally well on any template you choose to download and install on your Joomla CMS. For advice and information on installing Freestyle Support Portal please check out our knowledge base. All of it! Freestyle Support Portal has been designed so that it is highly customisable - whether you have simple, small website or a multi-product e-commerce website - you can control every aspect of its content. Even for modules with website user involvement such as testimonials, you can turn on moderation so that you can decide whether to publish testimonials or not. FAQ - you control the questions and their answers Knowledge base - you control the products, categories, individual articles and article attachments, you can also moderate the user comments on all articles Ticketed support - your users will submit support tickets that are not shared between anyone else, therefore you have full control over their responses - depending on what product/category the user has an issue with - you can assign the tickets to certain members of your staff Announcements - you control what information is entered into the announcements - this is a simple module that is designed to provide a simple area for your users to access news and the latest information Testimonials - the information in this area is completed by your users - however you can choose to moderate the testimonials before they are published - giving you full control over their use To view the features of Freestyle Support Portal please click here This depends entirely on the size of your website. Freestyle Support Portal has been designed to be completely customisable so you can alter every aspect to suit your individual requirements. If you have a small website and want just a simple support section, require a small set of FAQs and knowledge base articles for example - it will simply take approximately 10 minutes of your time. If however, you want to take the time to add a large number of knowledge base articles and FAQs then it will obviously take longer. The initial set up of Freestyle Support Portal will literally take just a few minutes - however depending on the size of your website and the detail you want to provide to your users - it can take anything up to several hours. Whichever way you choose we are confident that you will be happy with the results and freestyle Support Portal will create a professional organised support section to your website of any size. To view the extensice features of Freestyle Support Portal and learn how you can create you unique support portal click here In order to use Freestyle Support Portal a knowledge of the popular CMS Joomla is required. Please click here to find out more about Joomla. Freestyle Support Portal has been designed to be very easy to use and can be completely tailored to suit your individual requirements. If you do need help with any aspect of its use feel free to submit a support ticket to us and we will get back to you. Please take a look at our knowledge base to find information and advice on installing and configuring Freestyle Support Portal - we are hoping that all the information you will need to use Freestyle Support Portal is covered in the FAQs and knowledge base. When you purchase Freestyle Support Portal you are purchasing one lisence for one domain. If you wish to use Freestyle Support Portal on multiple domains - you will have to purchase a license for each individaul domain at the current selling price. To purchase your copy of Freestyle Support Portal please click here Freestyle Support Portal is a component for the popular CMS Joomla (click here to learn more about Joomla). It is a 5 in 1 component designed to enable Joomla users to have a support section on their website. A support section is designed so that your website users can find useful information and contact you for help. Freestyle Support Portal goes one step further than this and provides you with 5 modules - FAQ - you can create a selection of short, quick questions that your users tend to ask, write simple answers to each and organise them effectively Knowledge base - you can create detailed articles which you can assign to single or multiple products and/or single or multiple categories - giving the result of a highly organised set of articles your users can read and download attachments from, your users can even rate the usefulness of each article Ticketed support - your users can create new support tickets that you can view, comment on, send attachments through and close once completed - great for a highly organised support system for both you and your users Announcements - you can enter any number of announcements so your users can go to one single place to get all the latest news and information about your website Testimonials - here your users enter testimonials which can be assigned to individual products and you can turn moderation and captcha on or off Freestyle Support Portal truly is the ultimate Joomla component to create a support portal on your website. Save yourself time and energy by purchasing this 5 in 1 module - you can create a highly organised, efficient and effective support portal for your website. View the features of Freestyle Support Portal here Purchase Freestyle Support Portal here Before you purchase Freestyle Support Portal you need to have downloaded and installed the popular CMS Joomla. Joomla is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone. Click here for more information on Joomla. Or if you haven't yet downloaded your copy of Joomla please click here. Freestyle Support Portal has been developed to be completely customised to your individual requirements. It is a highly advanced component as you can customise all 5 modules within it - FAQ - you can create a selection of short, quick questions that your users tend to ask, write simple answers to each and organise them effectively Knowledge base - you can create detailed articles which you can assign to single or multiple products and/or single or multiple categories - giving the result of a highly organised set of articles your users can read and download attachments from, your users can even rate the usefulness of each article Ticketed support - your users can create new support tickets that you can view, comment on, send attachments through and close once completed - great for a highly organised support system for both you and your users Announcements - you can enter any number of announcements so your users can go to one single place to get all the latest news and information about your website Testimonials - here your users enter testimonials which can be assigned to individual products and you can turn moderation and captcha on or off If you require a simpler version of the FAQ module or the testimonials section we have developed lighter versions for your to download FREE! Freestyle FAQ Lite and Freestyle Testimonials Lite - however, once you try these we believe you find them extremely useful and will want to upgrade to our full Freestyle Support Portal so you can take advantage of the much mroe advanced features and modules. To see the full list of featuers for Freestyle Support Portal please click here We believe we have developed the best support module on the market for Joomla to date. By purchasing Freestyle Support Portal you are getting a complete 5 in 1 component that will enable you to effectively manage every aspect of it functionality.
We believe that by having 5 modules in 1 we are providing you with fantastic value as well as a highly advanced product. If you are still convinced of the value of Freestyle Support Portal, why not download Freestyle FAQ Lite and Freestyle Testimonials Lite? These are lighter versions of the modules from Freestyle Support Portal that are available free of charge. We hope that by downloading these you will find out the great functionality of the modules and just how much you will benefit from the full component Freestyle Support Portal. To purchase your copy of Freestyle Support Portal please click here. We believe that Freestyle Support Portal is very easy to use so we have simply provided a list of great FAQs and detailed selection knowledge base articles to help you. We believe that no manual is required as all the information you need will be provided in the FAQs and knowledge base. If however, you feel that your question cannot be answered please feel free to submit us a support ticket with your query and we will certainly get back to you. A great way for you to try out the ticketed support modules of Freestyle Support Portal! It is not possible to download or purchase individual modules of Freestyle Support Portal as we believe that by purchasing the full 5 in 1 version you will receive added benefit and provide an exceptional support section of your website. It is possible to download, free of charge, a lighter version of the FAQ module and the testimonials module. We have done this so that you can see the benefit of these modules and see the benefit that the more advanced Freestyle Support Portal will bring your website. We believe that for the truly exceptional value of Freestyle Support Portal will enable you to have a highly organised and professional support portal on your website - having 5 modules in 1 for the same price as you would normally pay for just 1 module! To purchase your copy of Freestyle Support Portal please click here. As we use PayPal it is quite possible to get an invoice for your purchase through this system. PayPal will automatically email you a sales invoice for your purchase. |
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The purchase price is $29.95 To purchase your copy of Freestyle Support Portal click here To purchase Freestyle Support Portal please visit the downloads section of our website. You will find this in the top main menu of this website, alternatively you can click here and follow the on-screen instructions. You can purchase Freestyle Support Portal using PayPal. PayPal is the only payment system we support because it is 100% secure and fully protects your valuable information. You don't have to be a registered user to use PayPal as it also supports the following cards -
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Having a knowledge base on your website is a great idea to provide your users with an area where they can visit and find out detailed information to their queries. Each knowledge base article can be customised to your requirements, you can even upload files as attachments to each article, and they have a rating system so you can gain valuable feedback on their usefulness. Knowledge bases can be useful for supporting documentation i.e. advice, legal information, basically anything you can think of!! To see a full list of features for the knowledge base modules please click here You can have an unlimted amount of knowledge base articles on your website. You can organise these by product and/or category which you can also have unlimited numbers of. You can assign a particular article to more than one product or to all products. To view a full list of features for the knowledge base please click here. Captcha is is a type of challenge-response test used in computing to ensure that the response is not generated by a computer. The process usually involves one computer (a server) asking a user to complete a simple test which the computer is able to generate and grade. Because other computers are unable to solve the CAPTCHA, any user entering a correct solution is presumed to be human (Wikipedia, 2010) Captcha is used in the ticketed support module, testimonials module and the knowledge base module (when users provide feedback). It can be turned on or off depending on your requirements. To see the full features of Freestyle Support Portal please click here. Or to purchase Freestyle Support Portal please click here. Yes. You can add any type of attachment to the knowledge base articles, there is no restriction on file type. There are no limits on attachment size, however hosting generally has a limit of 8MB (this can be changed by your hosting provider if necessary). This can be used to provide your users with images, spreadsheets, word documents or pdf's for example. To find out the full list of features on the knowledge base module please click here. |
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An FAQ section is great idea to have on your website for a place where your users can go to get quick, simple answers to any possible questions they may have. This will save your users time and you - instead of your users contacting you with small questions that can be answered quickly, they can browse an FAQ section and hopefully find their answer immediately. This will save them the time of contacting you directly and waiting for a response. It will also save you the time of responding to lots of small requests and allow you time for other things. To see a list of the full features of the FAQ module please click here You can have an unlimited amount of FAQs on your website, you can organise them all by categories which you can also have an unlimited number of. To see the full list of features for the FAQ module please click here. |
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Testimonials sections are a great idea so your users can see feedback from existing users so they can get some peer feedback on products. Having positive testimonials on your website will urge new visitors to take action and possibly engage in a purchase decision or continue using the website/service. Having votes of confidence from peers is a powerful selling tool as opposed to pure sales messages from the website itself. Testimonials just provide another dimension of sales/information for your users to take advantage of and to sell your product. To see a full list of features for the testimonials modules please click here. You can have an unlimited number of testimonials on your website, when you have the testimonials section as a module you can control how many are viewed at once.But you can have an unlimited number available in the back end. To view the full list of features for the testimonials module please click here Captcha is is a type of challenge-response test used in computing to ensure that the response is not generated by a computer. The process usually involves one computer (a server) asking a user to complete a simple test which the computer is able to generate and grade. Because other computers are unable to solve the CAPTCHA, any user entering a correct solution is presumed to be human (Wikipedia, 2010) Captcha is used in the ticketed support module, testimonials module and the knowledge base module (when users provide feedback). It can be turned on or off depending on your requirements. To see the full features of Freestyle Support Portal please click here. Or to purchase Freestyle Support Portal please click here. |
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Ticketed support systems provide a very professional feedback system for you and your users. Once a user submits a support ticket, they can be easily tracked by both parties, it is easy to reply to them, you can send documents back and forth without having to search through lots of emails and get confused. Support tickets also require customers to specify which product/category they are referring to therefore making it easy for you to organise queries, users can set a priority so you know what tickets are more urgent and it provides a highly organised and very professional support system. To see the full list of features for the ticketed support system please click here. You can have unlimited numbers of open support tickets on your website. You can keep a highly organised set of open tickets,closed tickets and on-going tickets. You can set up specific departments for your tickets to go to and they can be organised by product. You can even get automatic emails when you receive a support ticket and assign certain emails to certain departments or products, i.e. sales or technical support departments. To see a full list of features for the ticketed support module please click here. Captcha is is a type of challenge-response test used in computing to ensure that the response is not generated by a computer. The process usually involves one computer (a server) asking a user to complete a simple test which the computer is able to generate and grade. Because other computers are unable to solve the CAPTCHA, any user entering a correct solution is presumed to be human (Wikipedia, 2010) Captcha is used in the ticketed support module, testimonials module and the knowledge base module (when users provide feedback). It can be turned on or off depending on your requirements. To see the full features of Freestyle Support Portal please click here. Or to purchase Freestyle Support Portal please click here. |
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An announcements section will provide a great place for you to enter important notifications and news items for your users to read. Your users will know to keep checking the announcements section for important updates, especially as Freestyle Support Portal allows you to have an annoucements section in any module position. To see a full list of features for the announcements module please click here. You can have unlimited numbers of announcements on your website, these can range from simple news items to important updates - anything your website requires. If you set up announcements as a module, you can also set how many are displayed at once. To see a full list of features for the announcements modules please click here. |
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