When opening a support ticket on freestyle-joomla.com, you will be asked to enter the version number for both the Freestyle component you are using, and the Joomla version you are using.
We do not do this to be akward, it is genuinely usefull in determining a solution to your issue.
Please include the full version numbers, and entering a Joomla version such as '3' is doesnt really mean anything, as there are major differences between Joomla 3.0, 3.1 and 3.2. There are also differences between sub-versions, ie, 3.1.0 has some bugs we know about that effect our componet that are fixed in 3.1.1.
The same applies to the Freestyle version. Including the complete version number, ie, 126.96.36.1997 allow us to locate the exact copy of the component you are using, making tracking down problems much easier.