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14 April 2015

Support Portal Additions available

A new support portal addon component has been published at http://freestyle-joomla.com/downloads/freestyle-support-portal-addons/freestyle-support-portal-addons-support-portal-additions-package.

It adds some new features to an existing install of Freestyle Support Portal. Currently the following additions are available:

  • Advanced form based canned reply system - Allow custom forms to be created for the entering and creating of a canned reply
  • Custom Report Builder - Nice web interface to allow building of list ticket reports with your custom fields available. Also allows full customzation of the report output.

This is intended to add new features that are of a more experiment nature, the we dont really want to include in the core package. We will be adding more to the additions bundle soon. Hopefully the next addition will be timed tasks for support ticket, such sending an email when a ticket has been a certain status for 3 days etc.

14 April 2015

Support Portal 2.4 available

We have published a new version of Support Portal, v2.4.0.1995. The change log is listed below.

2.4.0.1995
  • New "Support Portal Additions" package. Install this to add additonal features to the component
  • Ticket List report builder - build your custom ticket list reports with whatever fields you require
  • Form based canned replies - new form based canned reply system for creating your own tepmplated canned replies
  • Google map / address selection custom field plugin
  • New plugin interface for configuring and enabling Freestyle Support Plugins
  • Option to send an auto login code withing the email links for both users and admin
  • Restricted domain list for openeing unregistered tickets
  • Google map / address custom field plugin
  • Fix ticket list per page settings sometimes not applying until logging out and back in
  • Fix combo custom field options not storing order correctly sometimes
  • Stop Bootstrap 3 fixes from being loaded in the admin interface
  • Fix jomSocial custom field profile display
  • Easy social social custom field profile display
14 April 2015

Includes: Code - Scheduled Code

A new version of Includes: Code has been released. It can now run a code fragment on a schedule.

Changelog:

+ New scheduled code system - run code on a scheduled interval

14 April 2015

SQL Manager - Scheduled SQL

A new version of SQL Manager has been released with the ability to run a set of SQL commands at a scheduled interval. This can be used to automate any of your database tasks on your site.

Changelog:

+ New scheduled code system - run code on a scheduled interval

25 March 2015

Freestyle SQL Manager Launched

Freestyle SQL manager is an admin tool for managing your sites database.

It is a simplified phpMyAdmin style interface that works straight from your Joomla administration interface.

The Lite version provides basic table browsing and SQL running, where as the Pro version provides inline editing of the data in your table, along with extra such as saved sql commands, import and export, csv export and much more!

Coming Soon: Edit table structure, including adding, editing and removing fields, along with creating, editing and removing indexes.

 

28 October 2014

New FAQs v3 Demo Site

FAQv v3 now has a demo available. View this at http://demo.freestyle-joomla.com/products/support-components/faqs-v3

The personal demo now has FAQs v3 installed, and some sample demo will be added soon. The personal demo can be found at http://freestyle-joomla.com/demo/personal-demo

26 September 2014

Support Portal v2.2 is now available

We have now released v2.2 of Freestyle Support Portal. It can be found in our downloads section.

The changelog for this release is listed below.

+ Can now delete ticket messages
+ Ticket list auto refresh will now refresh counts in tabs when viewing a ticket (admin only)
+ Added warning when running on php 5.2 or below - component needs 5.3 or greater to function
+ Warning message when posting admin reply with missing message
+ Can now assign tickets with no matching handlers to a fallback hander
+ Option to allow super users to be completely hidden from handler selects
+ Community builder custom field plugin
+ Can now search custom fields in ticket admin
+ Per user custom fields can now be searched
+ Can now hide custom fields from registered users, unregistered user or admins
+ Warnings when set up as default menu item
+ Warning on page when jQuery libraries are overwritten by another component
+ Better labelled permissions entries
+ Hide permissions not relevant depending on what is selected
+ Adding handler to unassigned ticket will assign that handler to the ticket
+ Show canned replies when opening a ticket for a user
+ When opening a ticket for a user, attachments are now sent in the notification email
+ Added totals row to most reports in system
+ Highliht messages from email imports
+ Read more button on truncated testimonials to display rest of text
+ Can add an email address as a ticket cc
+ Batch printing of tickets
+ Insert Site Links now plugin based, so can include content from any part of your system. Plugins for joomla article, FAQ and KB Article are included
+ Files in views/view/snippet folder can now have template overrides with the prefix snippet. Eg override components\com_fss\views\admin_support\snippet\_ticket_info.php with templates\TEMPLATE\html\com_fss\admin_support\snippet_ticket_info.php
+ Can now view password for unregistered tickets on admin interface
+ User ticket search now searches custom fields
+ Bootstrap 3 compatible vastly improved
+ When opening a ticket for a user, a note is added detailing the admin who opened the ticket
+ FAQs and KB Articles modules can now be paginated
+ Ticket time can be entered as start and end times
+ User profile and Community Builder Profile field plugins can now be searched
+ User ticket search will also search custom fields
+ Select user form - searching will now search per user custom fields for that user as well as name, username and email
# Fixes when checking emails with Re[2]:
# Fix support for pasted images in support messages
# Fix "Check All" when adding users to a group
# Fix issues with | in ticket messages from not displaying correctly
# HTML content in emails now sent correctly
# Fix issues with pagination on "My Tickets" links
# Several fixes and tweaks to ticket search
# Hidden categories with alt category selection enabled stopping ticket from being opened
# Fixed issue with required custom field but not being displayed stopping ticket from being opened
# Enter an advanced search field now properly submits advanced search instead of basic search
# User posting a file to a ticket with no message will now trigger notification email and status updates
# Fix missing attachment name when posted as an unregistered user
# When changing product or department of a ticket, option to keep existing handler
# Fix encoding issues with editing ticket messages
# Fix long KB Article printing issues
# Fix translation for x days ago etc
# Fix bug with testimonials product dropdown not being displayed correctly sometimes

03 July 2014

Freestyle FAQs Pro v3 Preview

We have a preview version of our new FAQs Pro v3 component available to our Support Portal users. You can download the preview in the downloads section.

Download Now

Download Information:

Preview release of our new FAQs Pro v3 component.

This is a BETA release, and may have some issues. Please let us know any feedback for this release.

Stiil to be added:

  • Related FAQs / Items
  • Import / Export Templates
  • Frontend Content Editing
  • Import / Export Data
  • Import FAQs Lite and Freestyle Support FAQs data
15 April 2014

Freestyle Support Portal v2.1 Released

We have now released v2.1 of Freestyle Support Portal. It can be found in our downloads section.

Major new features include:

  • Ticket merging
  • Related tickets
  • Out of Office system
  • Admin CC system
  • Improved time tracking
  • Optional simplified user ticket view
  • Improved email import system

There are many other great changes and additions. You can view the complete list of changes with the download.

11 April 2014

Freestyle Support v2.1 updates 2

We had hoped to have the v2.1 version released today, but testing has found some issues with the new user and admin cc system, along with a couple of other issues that are taking a bit longer than expected to fix.

The new version should be available early next week. Hopefully things will be done by Monday or Tuesday.

Sorry for the delays.

Just a quick preview of what has been added to v2.1:

+ Announcements : RSS Feed
+ Content Edit (Frontend) : If language switcher is disabled, then do not show language filters and edit fields
+ Content Edit (Frontend) : KB Categories now show nesting when being displayed
+ General : Better cron description and help text. Now shows exact crontab entry required.
+ General : Option to change lost password link
+ General : Option to change lost username link
+ General : Option to have page headers outside the main fss_main div, allows headers to be modified by bootstrap styles on non bootstrap templates
+ General : Tooltips now no longer flicker on some templates
+ Glossary : If Long desc is set to be shown on a new page, the highlighted words now link to the single page entry
+ Glossary : New option to limit maximum times each phrase can be highlighted in a page
+ Glossary : New option to show a "Read More" info text on tooltips
+ KB : KB Categories now show nesting when being displayed within the admin pages
+ Option to replace built in comments for KB Articles and Announcements with JComments 
+ Ticket Admin : Advanced search user name input now has dynamic dropdown with search 
+ Ticket Admin : Batch actions now work correctly when full row clicking enable on ticket list
+ Ticket Admin : Better information when a handler does not have permission to view a ticket (no longer says ticket not found)
+ Ticket Admin : Can now cc admins to a ticket, so they will be able to access the ticket and recieve email notifications
+ Ticket Admin : Can now manage the users who have been cc'd on each ticket
+ Ticket Admin : Can now view and download attachments when replying to a ticket
+ Ticket Admin : Improved auto assign options. Can now assign on create ticket, open ticket or reply to ticket
+ Ticket Admin : In ticket list, auto refresh now also updates counts in the tabs as well as the ticket list
+ Ticket Admin : New handlers page - display a list of your handers and what tickets they have open. Filter list by product / department / category
+ Ticket EMails : Batch approve and deny imported emails
+ Ticket EMails : Can allow only ticket replies option (will skip importing new tickets from email account)
+ Ticket EMails : Notification on email pending approval to admins
+ Ticket EMails : Option to only require approval when importing emails from non registered users
+ Ticket EMails : View button on accepted ticket in emails tab
+ Tickets : Allow multiple columns on ticket info for users
+ Tickets : New default priority option
+ Tickets : Option for simplified user ticket list (allows hiding of tabs, search etc)
+ Tickets : Related tickets
+ Tickets : Search my tickets (user side) now searches ticket reference
Tickets : Simplified ticket view for user (allows hiding of most elements)
Tickets : Tickets can now be merged together
+ Tickets Module : Option to only list current handlers tickets
+ Tickets Module : Option to show archived statuss
+ Tickets Module : Option to show closed statuss
+ Time Tracking : Can now remove time from a ticket
+ Time Tracking : Option : The note when using Add Time can now be set as required
+ Time Tracking : When time is added using the Add Time, the note entered and time will be displayed alongside the ticket messages
+ Time Tracking : When time is added with a message, the time added is now shown beside the message
+ WYSIWYG Editor : Add option to change toolbar theme to one of 6
+ WYSIWYG Editor : Option to have transparent contents so background of site can been seen through editor. Also added a 'dark' mode with dark templates with light text
# Announcements : Comments were still visible when ACL prevented viewing of the announcement
# General : Admin edit boxes are now the full page width
# General : Bootstrap is always included on Joomla 2.5 admin pages now
# General : Fix update issue with upper case table prefix on Joomla 3.2 or above
# General : Misc HTML adjustments and improvements
# Glossary : Save button no longer redirects to main menu after saving
# Smart Search : Plugins now fully supports the ACL system
# Ticket Admin : Emails to all handlers - for unassigend tickets now works correctly
# Ticket Admin : Forward tickets to other product or department with auto assign disabled now notifies all admins if configure to 
# Ticket Admin : List auto refresh no longer causes styling issues when list is refreshed
# Tickets : Can no longer change status while entering a reply. Stops reply being lost.
# Tickets : Combined status now properly displayed to users
# Tickets : User status name overrides now are displayed everywhere

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