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30 May 2013

Unmoderated forum posts

Sincere apologies about the lack of Moderation on forum posts.

We were not aware of the posts needing moderation, and hadnt seen them being displayed anywhere so unfortunaley none of the recent forum posts had been moderated.

We are now aware of this, and all current posts have been moderated, and are in the process of being replied to. If you havent had a reply yet, please bear with us and I will get them replied to ASAP.

Thanks

Adam Clarke
Freestyle Joomla

 

08 May 2013

Current API Keys info

The API key is temporarily unavailable. We expect this will return within the next 2 weeks. The key is only used for the Joomla! built in updater and updates can be applied in others ways until it is available again.

To update an existing install to the latest version of Freestyle Support Portal, go to our downloads section and download the latest version of the component. Then go to your Joomla! backend, to the component install page, and install the newly downloaded version over the top of the existing one. This will upgrade the existing install to the version downloaded.

We apologise for the extra steps required for this, we are working on getting the API key and updater system working on our new website.
11 February 2013

Freestyle Support, FAQs and Testimonials new versions

VERSION 1.10 Available now!

We have released v1.10 versions of Freestyle Support Portal, Freestyle FAQs Lite, and Freestyle Testimonials Lite. They can be found in the download area.

Changelog (For Freestyle Support, but a lot applies to Testimonials and FAQs too)

  • Multiple language support has been enabled through all parts of the component (Translations not currently available for Custom Fields, these are still being worked on and will be available soon)
  • Full Joomla access level restrictions are now enabled through all parts of the component
  • Settings from the Joomla menus are now also available in a new "View Settings" section on the backend so settings can be changed without needing a menu item for each individual section
  • Support Ticket status are now fully customizable
  • Ticket attachments that are images can now be viewed in browser
  • Testimonials and comments are now paginated
  • Announcements use the same templating system as comments so the html can now be easily customized
  • Ticket attachment filename can be customized to include the username and date
  • Tighter security regarding the tickets and attachments that users and handlers can view
  • Fix "Model class fsssModelSettings not found in file" error when K2 is installed
  • Reset views and ratings for KB articles
  • Settings to allow ticket handlers to view messages in oldest to newest order (in the "My Settings" page within the support admin view)
  • FAQs default view mode is now accoridan instead of popup
  • KB default view mode now accordian when listing articles in a category
  • Customizable date and datetime formats in settings
  • Timezone used within freestyle support can now be tweaked in the settings page
  • When creating an account on the site any unregistered tickets from the user will be appended to that account automatically
  • Plugins and modules no longer cause fatal errors if main component is not installed
  • Announcement can now be sorted in reverse order on Joomla backend
  • Fixes for incorrect links when using multiple language menus
  • Glossary content plugin can now exclude certain content on your site
  • Fixed a bug where kb categories were displayed incorrectly when nested
  • Settings pages will now remember previously selected tab upon saving
  • Default per page setting for each places pages are used
  • Lots of other small bug fixes


We have made every effort to ensure that are no bugs, but with such a large change they are inevitable. Please let us know by opening a support ticket about any issues you have.

Freestyle v2

We haven't forgotten about this and we are still working on version 2 of our products. Due to the time this is taking we decided to implement the most requested features in the current 1.x version of the product. There are lots of new features to come, watch this space! Until then we plan to add more requested features to the most up to date version over the coming weeks - if what you would like isn't there then let us know - chances are it's on its way.

We like to keep you updated with what's going on - we will post more details on the plans soon.

Thanks

Freestyle Joomla

08 November 2012

New Web Host

We have just moved to a new web host. Can you let us know if you spot any issues with our website please.

Either open a support ticket or send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks

Freestyle Support Portal

08 November 2012

New version 1.9.2.1500

A new version (1.9.2.1500) of Freestyle Support Portal has been released. The changes are listed below:

Fix for MiloSEF, and other sef components will behave better
Fixed ticket by email issue with some exchange server setups producing an empty ticket message
Added ticket date to options for ticket reference number.
Fixed bug on some server setups with KB categories not displaying correctly

Can now select a category on the kb all articles menu item
New ticket email template option to show all of the tickets messages in an email
Fixed add more testimonials link under certain menu setups
Product details popup on admin side now working correctly
Fixed error when saving ticket groups on frontend

Thanks

Freestyle Joomla

24 October 2012

v1.9.2.1484 issues resolved

Hello

Sincere apoligies but version 1.9.2.1484 had a bug relating to the comment moderation. We have fixed this bug in the newly released 1.9.2.1486 version.

Thanks

Freestyle Joomla

24 October 2012

Security Update

Hello

We have recently discovered a security issue with Freestyle Support and Freestyle Testimonials. Please upgrade your install to the latest version, v1.9.2.1484 ASAP as this resolves the security issue.

Thanks

Freestyle Joomla

23 October 2012

Support Portal 1.9.2 released.

We have just released v1.9.2.1481. This version has now been fully tested for v2.5 as well as v3.0.

There are no new features in this version except compatability for Joomla 3.0.

We still haven't fully tested with v1.5, 1.6, or 1.7, so the version for older version of Joomla has not yet been updated, but should be shortly.

Our internal testing catches 99% of problems that occur, but due to the many different configuration options in our software, and due to the nature of Joomla with everyones site having many different combinations of extensions, there are always things that crop up after our testing.

You should not have any problems with the new version, but if any problems do occur, you can easily revert to this a previous version(by installing it over the top of the new one) while we create a fix for any issues found. We have made v1.9.1.1400 available for download for Joomla 2.5 users just in case.

Thanks

Freestyle Joomla

15 October 2012

Freestyle Support, Testimonials and FAQs released for Joomla 3.0

Hello

We have now released Freestyle FAQs, Freestyle Testimonials and Freestyle Support Portal for Joomla 3.0. This version is not fully tested with Joomla 2.5, but so far no issues have been found.

You can download the new versions here.

Freestlye Joomla Team

03 October 2012

Joomla 3 Test Version

We have released a version of Freestyle Support Portal for Joomla 3. This is a test version, so there may still be some bugs. Please let us know some feedback on this release.

Get the new version here

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