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Announcements - Freestyle Support Portal 1.9 updates

Adam Clarke @ 20 October 2011

We have been hard at work updating Freestyle Support Portal. It is now at version 1.9.0.1181. Users who have purchased this software can download it here.

A large number of new features and additions have been made since the first 1.9 release. Click the read more link for details on the changes.

We have also been updating our documentation, and work on this is going well. There are still a lot of articles yet to write, but we have made a good start. Please let us know your thoughts on the current progress by opening a support ticket.

 

 

Change log for 1.9.0.1181

Enabled Joomla built in updater

Change log for 1.9.0.1180

Fixed KB search reset broken under certain settings combinations
Fixed sql error when linking directly to a product in the kb with no articles
Added view link on content edit screen to view an article
When less than 5 items are show, pagination controls are hidden
Added My Settings to support admin page.
Can set default number of tickets per page when in support admin
Can group tickets listed in support admin by Product, Department, Category, Ticekt Group and Priority

Change log for 1.9.0.1176

Fixed error in language file
Added option to display kb sub categroy icons at half size

Change log for 1.9.0.1175

Fix bug in initializing email templates
Extra translation support for settings pages

Change log for 1.9.0.1168

Changed all include paths to full paths.. stops some occasional problems when installing on IIS
New option to change the size of the subject box when opening a ticket
Larger file upload box for tickets
Fixed bug with routing sometimes making invalid links
Fix bug with custom text module causing SQL error with no text selected
Fixed the incorrect text on the main menu

Change log for 1.9.0.1165

Update process will not copy all the images multiple times
Option to have all support action links as buttons
Fix but in comments when no moderations are specified
Fix page title setting bug
Frontend content edit articles now have an apply button
Frontend content edit articles now have an save and new button
Frontend content publishers can now set published state when editing an article
Frontend content publishers can now change the articles author

Change log for 1.9.0.1147

Pages now pay attention to the menu items show title setting, and will hide the page title if set to
Can now link to a KB article with &only=article on the link to only display the article text

Change log for 1.9.0.1144

Fixed bug in ticket fields sometimes being saved against the ticket handler instead of the ticket user
Fixed bug in main menu not showing all menu items when muiltiple menus set up
Fixed bug in main menu not showing menu admin form dropdown for Admin icon and Groups icon
Fixed custom fields of non support type not saving properly

Change log for 1.9.0.1143

When listing announcements, faqs and kb articles, if the user is able to edit the articles, then links to the edit are displayed
Unpublished announcements, faqs and kb articles are now listed when browsing if the user has permission to edit that article
Backend now lists fields available for email templates when editing them

Change log for 1.9.0.1124

Added upgrade complete message when updating version
Files added to ticket private messages are now not visible to the tickets user, just the ticket handlers
Ticket private comment button renamed to "Add Private Comment"

Change log for 1.9.0.1123

Fixed bug with frontend content manger and faqs/kb arts with no read more section
Fixed FAQs not saving with an order number when created with frontend content manager
Make upgrade log clearer as to what it is

Change log for 1.9.0.1122

Added option for when user is opening a ticket, the product and department can be clicked on instead of clicking and the next
Added option to change the width and height of the user ticket reply text area
Added option to change the width and height of the admin ticket reply text area
Remove old Testimonials backend end menu on update

Change log for 1.9.0.1120

Added "Users Groups" to handler ticket information page
Added "Groups" search to ticket advanced search
Added "Users Groups" to "With All Details Listed" ticket list template
Fixed glossary bug relating to terms with multiple words not displaying correctly
Fixed testimonials add form showing unpublished products
Fixed testimonials bug where testimonials were sometimes not being displayed correctly
Fixed testimonials css bug
Fixed problem when attaching a file to a ticket message that it wasnt display inline in the reply list

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