Claire @ 08 May 2013
The API key is temporarily unavailable. We expect this will return within the next 2 weeks. The key is only used for the Joomla! built in updater and updates can be applied in others ways until it is available again.
To update an existing install to the latest version of Freestyle Support Portal, go to our downloads section and download the latest version of the component. Then go to your Joomla! backend, to the component install page, and install the newly downloaded version over the top of the existing one. This will upgrade the existing install to the version downloaded.
We apologise for the extra steps required for this, we are working on getting the API key and updater system working on our new website.