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Announcements - New v1.11 of Support, FAQs, Testimonials released

Administrator @ 30 July 2013

Freestyle Support Portal 1.11.0.1670 has been released. The change log is as follows:

  • New reporting system with customizable reports and graphs (BETA!)
  • Added BBCode support for ticket messages (WYSIWYG ticket messages).
  • New ticket cc email list, all ticket handler emails will be sent to this address as well as the handlers address
  • New button to auto sort KB Articles and FAQs alphabetically
  • User ticket view now shows custom status instead of just "Open" and "Closed"
  • Module to display users current tickets (Admin module renamed and new option for showing users tickets added)
  • Can now filter ticket by current handler, other handlers and unassigned (in Advanced search, hanlder dropdown)
  • "My Tickets", "Other Handlers Tickets" and "Unassigned" tickets labels can now be clicked to show those tickets
  • Added option to not displayed the "Support Tickets" and "Moderation" boxes on the main menu
  • Search and Smart search plugins for glossary
  • FAQ List module can now use accordion list mode, as well as popup mode for listing answers
  • User replying to an unassigned ticket sents notification email to unassigned email address now
  • Fixed all strict standards notices
  • Ticket status tabs no longer show multiple selected when searching or in settings
  • Fix issue when adding a new freestyle user one of the options doesnt function correctly
  • Fix missing image in Joomla admin menus
  • Fix incorrect status sometimes being set in ticket email notifications
  • Fix ticket print button on certain templates
  • Fix issues with adding a FSS user showing php warnings
  • Added missing moderation image
  • Fix issue with language filters on backend not working correctly under certain conditions (the bug stops any data from being displayed)
  • Fix support admin timeout issues that occur under rare circumstances

Freestyle FAQs Lite 1.11.0.1670 has been released. The change log is as follows:

  • FAQ List module can now use accordion list mode, as well as popup mode for listing answers
  • Search and Smart search plugins for glossary
  • Smart search plugin for FAQs
  • Fixed all strict standards notices
  • Renamed FAQ listing module so not to be confusing with the Freestyle Support one
  • Fix issue with language filters on backend not working correctly under certain conditions (the bug stops any data from being displayed)

Freestyle Testimonials Lite 1.11.0.1670 has been released. The change log is as follows:

  • Fix missing image in Joomla admin menus
  • Fixed all strict standards notices

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