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10 April 2014

Freestyle Support Portal 2.0.14.1835 Available

Change Log for 'Freestyle Support Portal 2.0.14.1835':
    2.0.14.1835
    • Fix issue with login redirects being incorrect
    18 March 2014

    Freestyle Support v2.1 updates

    We have spent the last week working on v2.1 of Freestyle Support Portal. Lots of new features have been added so far, and here is a quick preview of some of the things that have been added:

    • Improved time tracking and display
    • Intergation with JComments
    • WYSIWYG Editor styling options
    • Ticket merging
    • Print multiple tickets at once

    Some of the things that will get added (many more on our list too):

    • Announcements email notifications
    • FAQs, KB and Announcement RSS Feeds
    • Unregistered user ticket captacha
    • Ticket handler out of office system (forward all assigned tickets etc)
    • Glossary authors
    • Related tickets
    • Improved email import of tickets
    • API examples
    • Simple open ticket form (eg, for use as a quick "Contact Us" form)
    Hopefully all of these features will make the v2.1 release, but if they dont, v2.2 will follow soon afterwards. The plan is to release v2.1 in a few weeks time, with whatever features are complete by then, and the rest will get added to v2.2 etc.

    Thanks

    Freestyle Joomla Development Team

    17 March 2014

    Freestyle Support Portal v2.0.11.1828 available

    Change Log for 'Freestyle Support Portal 2.0.11.1828':
    2.0.11.1828
    • Fix stray debug info being displayed with ticket messages
    12 March 2014

    Freestyle Support Portal v2.0.10.1822 available

    A new version of Freestye Support Portal has been publisehd in our downloads section.

    Change Log for 'Freestyle Support Portal 2.0.10.1822':

      2.0.10.1822
      • Fix issue with unregistered users not being able to reply when certain settings are enabled
      • Ticket WYSIWYG editor will no longer display its toolbar when on a phone making text far easier to enter
      • For user ticket display, added classes to each message to denote the message sender
      2.0.9.1817
      • Fixes to complex links in the bbcode parser (ones with = and [ ] in them) not being parsed and displayed correctly
      • "Ticket permissions" section for user groups should now work correctly
      05 March 2014

      New versions released

      New version of the following components have been released:

      • Includes: Code - v1.3.0.1816
      • Includes: Fragments - v1.3.0.1816
      • Includes: Data - v2.2.0.1816
      • Notices - v1.3.0.1816
      • Translation Manager - v3.0.0.1816

      The new releases can be found in our downloads section.

      All of these new version use a new core library that may cause problems with older versions of these components. If you have more than one of them installed on your site, please update all at the same time to avoid errors and various issues that may occur.

      If there are any problems, please open a support ticket and we will provide a fixed version for you to use. Usually a fix will be provided within 24 hours.

      Thanks

      Freestyle Joomla

      28 February 2014

      Freestyle Support Portal v2.0.8.1815 available

      A new version of Freestye Support Portal has been publisehd in our downloads section.

      The Changelog is as follows:

      2.0.8.1815
      • New reporting options for grouping and totals
      • Unregistered ticket notification emails now contain a link direct to the ticket instead of requiring password and email
      • Fix time taken popup on certain tempalates
      • Fix modals on some gantry derived tempaltes with odd z-index settings
      • Fix utf-8 characters in draft replys
      • Pagination on adding users to groups on backend works correctly now
      • Saving ticket permissions for groups now works correctly.
      • Confirm imported tickets from email can now be correctly disabled
      • Reports exported to CSV now display UTF-8 correctly
      2.0.7.1811
      • Fixed test dates button in settings to take into account the current timezone setting
      • KB Accordion now works correctly with 3 layers or more of nested categories
      • Experimental multi column faq category responsive layout
      17 February 2014

      Admin demos now available!

      Freestyle Joomla is now providing your own Personal Demo Site. This comes with full admin access to the Joomla install.

      The Personal Demo Sites will allow our users to fully try and test our components, including the backend parts.

      To get started with your demo site, please goto http://freestyle-joomla.com/demo/personal-demo

      Please let us know what you would like to see setting up as exampled on the personal demo site (or our main demo site).

      17 February 2014

      Forum Search

      The forum component on our site has now been updated to have a search option available.

      Please open a support ticket if you have any problems with it, or have any other suggestions.

      17 February 2014

      News section returns

      We have decided to republish our news section on freestyle-joomla.com

      This will be used to keep you upto date on whats going on at Freestyle Joomla. Changes and additions will all be published here.

      Keep an eye out for more information.

      Freestyle Joomla Team

      30 July 2013

      New v1.11 of Support, FAQs, Testimonials released

      Freestyle Support Portal 1.11.0.1670 has been released. The change log is as follows:

      • New reporting system with customizable reports and graphs (BETA!)
      • Added BBCode support for ticket messages (WYSIWYG ticket messages).
      • New ticket cc email list, all ticket handler emails will be sent to this address as well as the handlers address
      • New button to auto sort KB Articles and FAQs alphabetically
      • User ticket view now shows custom status instead of just "Open" and "Closed"
      • Module to display users current tickets (Admin module renamed and new option for showing users tickets added)
      • Can now filter ticket by current handler, other handlers and unassigned (in Advanced search, hanlder dropdown)
      • "My Tickets", "Other Handlers Tickets" and "Unassigned" tickets labels can now be clicked to show those tickets
      • Added option to not displayed the "Support Tickets" and "Moderation" boxes on the main menu
      • Search and Smart search plugins for glossary
      • FAQ List module can now use accordion list mode, as well as popup mode for listing answers
      • User replying to an unassigned ticket sents notification email to unassigned email address now
      • Fixed all strict standards notices
      • Ticket status tabs no longer show multiple selected when searching or in settings
      • Fix issue when adding a new freestyle user one of the options doesnt function correctly
      • Fix missing image in Joomla admin menus
      • Fix incorrect status sometimes being set in ticket email notifications
      • Fix ticket print button on certain templates
      • Fix issues with adding a FSS user showing php warnings
      • Added missing moderation image
      • Fix issue with language filters on backend not working correctly under certain conditions (the bug stops any data from being displayed)
      • Fix support admin timeout issues that occur under rare circumstances

      Freestyle FAQs Lite 1.11.0.1670 has been released. The change log is as follows:

      • FAQ List module can now use accordion list mode, as well as popup mode for listing answers
      • Search and Smart search plugins for glossary
      • Smart search plugin for FAQs
      • Fixed all strict standards notices
      • Renamed FAQ listing module so not to be confusing with the Freestyle Support one
      • Fix issue with language filters on backend not working correctly under certain conditions (the bug stops any data from being displayed)

      Freestyle Testimonials Lite 1.11.0.1670 has been released. The change log is as follows:

      • Fix missing image in Joomla admin menus
      • Fixed all strict standards notices

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