Support Portal Fixes

This latest version fixes some bugs found in the previous version (2.5.2.2034):

• Fix several plugins
• Fix several bugs

Support Portal Fixes

Version 2.5.2.2034 is a fix for the search issues on admin tickets not always working correctly in the previous version.

This can now be accessed in the downloads section of our site!

Support Portal 2.5.1.2032

The new version of our popular Support Portal component is here!

See changelog for version 2.5.1.2032 below:

• Improved ticket sorting for users
• Can now create user when opening ticket for registerd user
• Fix inline images posted with size not being properly converted to attachments
• Fix wrong custom field being output in email template
• Fix messagehistory tag in email template not working

SQL Manager Update!

Version 1.2.0.2031 includes: 

• Added Scheduled Export System. Allows you to export a set of tables to a file, or run SQL and save as a CSV file on a regular interval. Enable the "System - Freestyle Joomla Cron" plugin, or fetch http://www.yourdomain.com/index.php?option=com_fsj_main&view=cron from your crontab.
  
  
  

This now available in the downloads section of our site!

New Support Portal Features and Fixes!

Below is the changelog for the new release of our Support Portal component.

2.5.0

• Several small fixes

2.5.b3

• Allow custom field checkboxes and text areas be required
• Allow custom field to have user defined required text
• Clarify max file upload sizes
• Stop email check causing errors
• Fix report errors

2.5.b2.20

• Fixed many errors from b1

2.5.b1.2027

• Ticket and ticket message rating system
• Updated user interface to use new code style
• Unified template variables so all use same syntax etc
• Updated all base email templates to HTML
• Allow ordering of KB Article Attachments by entering manual ordering info
• Properly truncate cron and email fetch logs based on setting
• Limit open tickets plugin - can now limit per ticket group as well as user
• Auto clear email logs option
• Detect out of office and auto response email replies and ignore them when importing email
• Allow multiple entries to be linked within a admin url, ie: http://www.domain.com/index.php?option=com_fss&view=admin_support&prod=1,2,3
• Accordion mode when selecting product and department for a ticket (Optional)
• New ticket wysiwg editor code: [class="alert alert-info"]Content[/class] - Div with class
• New ticket wysiwg editor code: [sclass="alert alert-info"]Content[/class] - Span with class
• New ticket wysiwg editor code: [icon]clock[/icon] - IcoMoon / Glyph Icon output
• All email templates now HTML based instead of text. You can reset to the default template using the "Reset" button when editing a template
• New option to always show the user reply form within a ticket
• New option to show the user reply form at the bottom of the message list
• New option to show messages in reverse order on a ticket for a user
• Auto clear logs correctly
• EMails now correctly show the sender and recipient within the text of the email
• Lots of other bug fixes
• Fix lessc conflict with other components
• Fix duplicate insert bug on reply
• Fix conflict with scripts down when opening a ticket (will also fix issues with other badly written plugins)

2.4.4

• Improve searching tickets with short terms and allow extra wildcards on short search terms. Can no search for 'Re%' or similar for tickets starting with Re in the subject
• Advanced search now allows multiple products, departments, categories, status etc to be selected (Joomla 3.4+ only)
• Skip auto replies and out of office replies when checking for emails for importing to a ticket
• Auto clear email fetch log after XX days. Can be configured in settings.
• Pluign 'Limit opened tickets' -> Added option to include all users in group in ticket count
• Added ability to reorder KB Article attachments
• Apply "Search: Support non latin text" to FAQs and KB search
• Open related ticket plugin - Added options to configure what and how it works
• Fix problem with some bs3 tempaltes and modal popups not working correctly
• Fix KB links being incorrect sometimes

Translations Manager Fix!

Version 3.6.2.2025 of Translations Manager includes fixes for non western languages in auto translate sometimes not working.

This can now be found in the Downloads section of our site!

Translations Manager New Version

Version 3.6.1.2024 of Translations Manager Includes:

• Added option to change base language you are translating from

Support Portal Fix

Fix for version 2.4.3.2014, this fixes the search on admin tickets not returning correct results.

This is version 2.4.3.2015.

Support Portal Fixes and Updates

Version 2.4.3.2014 of Supoort Portal includes:

• Added search option for glossary
• New limit open tickets plugin - limits how many tickets a user can open in a specific time period
• Fix resend ticket password not redirecting back to ticket correctly
• Fix handler forward email not being sent correctly
• Fix issue when upgrading from a 1.x release not keeping the ticket handlers correctly
• Stop crash when mcrypt not installed
• Fix mb encoding issue when the mb module is not available
• Fix some sh404sef issues

Includes: Data New Release!

This new release features:

• New date picker field type

This can be found in the downloads section of our site!