Freestyle Support Portal - Knowledge Base Module
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The knowledge base module of Freestyle Support Portal is ideal for creating a collection of articles such as supporting documentation, or advice articles; these articles can be very detailed containing images, file attachments, user ratings, user comments and feedback.
All visual options can be tailored to your individual requirements; including normal listing, accordian listings and inline listings - so you can tailor your knowledge base module to exactly what you want.
Click here to see our knowledge base to give you a demonstration of how it can be used
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Features
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General
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| Organise articles by product and/or category |
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| Search by all articles, per product or per category |
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| List products in multiple columns |
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| List categories in multiple colums if product selected |
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| Optional user ratings on knowledge base articles; any user can vote an article up and down |
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| Module to list products and categories i any module position on any page |
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| Option to have an article show under multiple products and categories |
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Administration
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| Optional user comments on articles |
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| Ability to moderate comments in support admin back-end |
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| Optional captcha on comments |
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| Module to display extra product info when viewing articles for a specific product |
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| Attach files to articles |
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| Full image and html support for each article |
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| Assign image to each product and category |
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| WYSIWYG editor for articles |
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| Attach full html description to each product and category |
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| Articles can be toggled published or unpublished |
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| Joomla back end parameters |
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Visual
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| Category list modes - |
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| Normal list - clicking a category takes you to a different page with an article |
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| Inline Articles - shows a full list of articles for each category |
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| Accordian mode - expands a list of articles when a category is clicked |
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| Article list modes - |
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| Normal - clicking an article goes to another page |
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| Popup - articles displayed as a popup lightbox |
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