The ticketed support module of Freestyle Support Portal is ideal for providing an organised and professional support system for your users. Users can submit support tickets and set priority levels. You can then log in to the admin side and respond to these support tickets - you can share file attachments, easily monitor replies and set tickets as open, follow-up or closed.

All options can be tailored to your individual requirements.

Look out for our ticketed support system in the support menu - highly useful if you have any queries which cannot be answered using the FAQ module or the knowledge base module.

Features

General

Administration

Change the priorities and number of priorities

NEW FEATURES in Version 1.6

Ability to add comments to tickets not visible to the user

Ability to view previous correspondance when replying to a ticket

Ability to forward tickets to admins and also write to the user at the same time

Submit tickets without being registered

Add unlimited attachments

Add unlimited priority levels

Can be linked to knowledge base articles

Multiple language support templates

Edit/add unlimted ticket categories

Edit/add unlimited ticket fields

Various settings for the user access levels

Various settings for ticket ownership

Various settings for admin ticket assignment

Various settings for the support email area