Member Login

Knowledge Base - Ticket Email Accounts

This feature allows you to set up an email account which automatically generates a new support ticket, or updates an existing support ticket when a user sends an email to the specified address.

During configuration the main details you will need to supply/set are as follows:

  ·         Account Name

  ·         Server address

  ·         Server type (IMAP recommended, POP3 also available)

  ·         Port

  ·         Username/password

You can then customise areas within the Ticket Email Account such as who you allow tickets from (registered user or anyone), how users’ emails are handled after they are imported into the system as a support ticket, what product/department/category the Ticket Email Account has been set up for (if applicable) and if newly opened tickets should be assigned to a specific handler. With these settings and many more available, Email Accounts can be customised to suit your specific needs as a company and provide your users with an easy method of contacting you without having to access your site.

We also provide an Email Trimming feature where you can easily add your own markers to split a message as required. This is useful as when an email is replied to, the original email text is usually included in the message which can sometimes cause the ticket to be cluttered, this feature can help to keep your support tickets neat and easy to read for all users. (Instructions for this are located at the bottom of the main Email Accounts page)

Applies To

Support Portal

Vote For Us!

Like Freestyle Support Portal?

Vote for it on the Joomla! Extensions Directory! Voting for our products helps attract more users, which leads to better products!

You can also view a list of all our products on the JED here.


Fantastic product. The ticketed support system has helped me manage support requests effectively for my site. We have moved our documentation to the KB system, and the ratings have started to highlight where our documentation requires improvement. … read more
williamsharry @ 2013-04-13, 16:43
Freestyle Support Portal is a simple component to install and configure in record time. Well designed and structured, it is easy to customize it, even for a non-developer like me. The online documentation and forum, as well as the simple and … read more
SengaB @ 2013-04-23, 19:37
Hi, this is one of the best Ticketsystem I've ever seen. The early Joomla3.0 Support is also very nice Luap97 @ 2013-04-13, 16:56
Truly simple and easy to use extension with some nice features. The support is friendly and helpful. Freestyle states they are still evolving their features and will be adding new ones soon. Check the site often and if you use it, keep it updated. … read more
Maguscorvin @ 2013-04-13, 16:49
Forgive the 5 stars when I don't use the entire product, but I felt compelled to offer praise for these: The Knowledge Base and FAQ.
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather … read more
Dave Richards @ 2013-04-13, 16:51