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Knowledge Base - Front-end Content Editing - Announcements

To author announcements from your websites front end, set up your user to have content permissions, and goto the Content Management section on your site, and click the ‘Announcements’ tab.

On this list, you will be able to edit existing announcements, or create new announcements. If the user has ‘Editor’ permissions, all announcements will be available in this list. If the user has ‘Publisher’ permissions, then all announcements will be listed, and the user will be able to publish and un-publish announcements.



If the user is an ‘Editor’ or ‘Published’ then they will be able to filter the list of announcements by author.

Editing or Creating an Announcement

To edit an existing announcement, click the announcements title. To create a new announcement, click the ‘Add’ (Tooltip add image) button.


The following fields are available:

  • Title – The main title of the announcement 
  • Description for Module – The subtext of the announcement that is displayed when it is listed as a module. This is not displayed anywhere else. 
  • Article – The main announcement article. Full HTML is supported. You can also use the ‘Read More’ (read more image) link to insert a break in the article. This is used when listing multiple announcements on a page, only the text before the ‘Read More’ break will be displayed. The grey line in the screenshot is a ‘Read More’ break. 




Editing while browsing

You can also edit announcements while browsing them. If the user has sufficient permissions then the edit and/or publish links will be displayed. Unpublished announcements that the user has permission to edit will also be displayed with a highlighted background. You can change the background highlight colour in the settings.


The small Edit icon can be used to link directly to the articles edit page, and the Tick and Cross icons can be used to publish or un-published the article if the user has sufficient permissions.

Applies To

Support Portal

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Fantastic product. The ticketed support system has helped me manage support requests effectively for my site. We have moved our documentation to the KB system, and the ratings have started to highlight where our documentation requires improvement. … read more
williamsharry @ 2013-04-13, 16:43
Freestyle Support Portal is a simple component to install and configure in record time. Well designed and structured, it is easy to customize it, even for a non-developer like me. The online documentation and forum, as well as the simple and … read more
SengaB @ 2013-04-23, 19:37
Very happy with this purchase as it does just what we need for it to do. I had some issues that arose when upgrading to the latest version and the support team had the issues resolved for me within an hour. Thank you very much! k6614 @ 2013-04-13, 16:52
Freestyle Support Portal is a really complete and flexible product. Not expensive at all and with a reactive support.
My clients love using mine, and want the same for their companies ! Natacha @ 2013-09-12, 10:28
Brilliant solution, nice interface & excellent support. Not far from being the ultimate support portal solution (& very cheap too). Thanks. dps @ 2013-04-13, 16:42