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Knowledge Base - New in Freestyle Support Portal v1.9

For a change log of changes made since the 1.9.0.1110 update, please see the link below

Installation

When using Joomla 1.6 upwards, the component can now be upgraded by just installing the new copy. No more need copy files via FTP for an upgrade.

Comments

A brand new comments system has been added to Freestyle Support.

  • Comments on Announcements as well as KB Articles
  • Custom fields on comment form
  • Customizable template for comment display
  • Ability to hide the email and website fields
  • Brand new moderation section for comments and testimonials

Front end content editing

FAQs, KB Articles and Announcements can now be edited on the website frontend. You can either specify per user permissions for this or use Joomlas built in permissions.

Knowledge Base

You can now have nested categories in the knowledge base. Freestyle Support also now support articles without a category.

Testimonials

The testimonials component has been completely rewritten with many new features.

  • Can now disable the email and website fields.
  • Customizable template for displaying testimonials both on a main page and within the module (allows the module testimonials to have different styling)
  • Brand new moderation section.
  • Custom fields can now be added to testimonial form
  • New testimonials module, including scrolling testimonial list

Support Tickets – User side

Several improvements have been made to the support ticket system on the user site. The process of replying to a ticket has been streamlined to be more efficient, and the ticket information can be displayed in multiple columns along with several other changes.

Users can now also have global custom fields that are shared over all that users tickets. This can be used to note information for a user that can be displayed with all their tickets.

Support Ticket User Groups

A new set of features have been created to allow groups of users to share tickets on a support portal. Each group has several permission options to allow the users to view, reply or close the tickets of other members. Group administrators can add new users in the group, and change the permissions of the existing members. Shared tickets can be set to email all users that the ticket is visible to when emails are send.

Tickets can also now have other users added to them on a per ticket basis. This allows a user to add in other users on a specific ticket.

Other Features

  • New support admin module listing number of open tickets etc, and what needs moderation
  • New built in captcha system can be used instead of ReCaptcha
  • Support Admin section is now linked to from the main freestyle menu if the logged in user has permission to perform and admin activities
  • Main freestyle menu now displays an admins number of open tickets and moderation to-do list (when an ticket handler or moderator is logged in)
  • Announcements have had their styling greatly improved
  • Ticket attachments are now also listed against the message they were posted with as well as at the bottom of the ticket
  • New icons for the main menu
  • Better bread crumb trail when sections don’t have their own joomla menu items

There are also many other smaller additions and bug fixes in this release (too many to list)

Applies To

Support Portal

Related Articles

Freestyle Support Portal changelog

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Testimonials

This ticketing system is absolutely immense. It's so flexible that it offers for a variety of situations and the support has also been good throughout.

I have had absolutely no problems with this system and thoroughly recommend it. Eoin @ 2013-04-18, 19:32
Freestyle Support Portal is a really complete and flexible product. Not expensive at all and with a reactive support.
My clients love using mine, and want the same for their companies ! Natacha @ 2013-09-12, 10:28
Very good extension. Its not classical support ticket, so can use for many things. Pava @ 2013-04-13, 16:48
This product does exactly what it says it does. Easy to install, use and administer. We discovered a very small issue when we were configuring the extension, submitted a ticket through their website (based on this product) and received not only a … read more
jbasketts @ 2013-04-13, 16:41
Your Freestyle Software is excellent, and user friendly, will recommend all my Clients to purchase a Full Copy, your Support Ticket System is Well worth it Well done! keep up the good Work Regards
Ameer Cassim (South Africa) ameer @ 2010-07-02, 05:41