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Knowledge Base - Upgrading Freestyle Support Portal on a Joomla 1.5 website

If you do not already have Freestyle Support Portal installed, then you need to use the installation guide linked below. If you have a Joomla 2.5 or 3.0 website with an already installed copy of Freestyle Support Portal, then you need the Joomla 2.5+ upgrade guide.

Unforutnatly, upgrading components on a Joomla 1.5 install is not as easy is it ought to be. There are 2 ways of doing this.The prefered method of upgrade is the 2nd method, but this some users will not be able to do this so will have to use the uninstall first method.

The first is to uninstall the existing version of Freestyle Support Portal, and then install the new one. Using this method will not remove any of your database or the data associated with Freestyle Support Portal, or any settings. Once you have installed the new version, all menu items and modules will be relinked to the new version.

the second method is using FTP to upload a new version over the top of an existing install and then running the Freestyle Joomla upgrade script.

Uninstalling old version and install the new one

Firstly, goto the downloads section of our site and download the Joomla 1.5 version of the component. You do not need the Upgrade version to upgrade using this method.

To do this, you need to goto the Joomla Backend on your website, and goto 'Extensions' -> 'Install/Uninstall'.


Once here, you will need to goto the 'Components' section (at the top). Here you will be presented with a list of all your installed joomla extensions.


Select the 'FSS' extension by using the select box at the side of it, and press the 'Uninstall' button.

You will not need to uninstall the modules and plugins for Freestyle Support Portal, as the installer will do this for you. Once this has completed, go to the 'Install' section again.

Once here, you will be presented with the extension installion page.


Click the choose file button, and select the zip file downloaded from our downloads section. An example name for the Joomla 1.5 install would be


Once you have selected your file, click on the 'Upload & Install' button. This will begin the process of installing Freestyle Support Portal.

Please be patient as this can sometimes take a few minutes. Do not refresh your web browser or navigate to another page while this process is happening.


Once this process is complete, you will be show the status of the installion. If you have any errors occur here, please contact our support department.

Upgrading using FTP

This is a slightly more complex method of upgrading. Goto the downloads section of our website, and download the Joomla 1.5 upgrade package. Once you have this file, you will need to unzip it on your local computer.

Once extracted, you will have several folders containing the extension.


You will need an FTP client for the next step of this process. Connect to your Joomla website and navigate to the root directory of it.


You will need to transfer the 5 folders from the unziped download into the root directory of your joomla install. You will need to overwrite any existing files that are there. This will not effect any part of your site other that the Freestyle Support install.

Once your upload has been completed, you will need to goto your Joomla backend, and goto 'Components' -> 'Freestyle Support Portal'


Once on this page you will have a warning about the Freestyle Support Portal upgrade. Click the here link in the warning to upgrade your database and other parts of the install to the latest version.


Once you have clicked the link, the upgrade will be processed. Once complete, you will be presented with a Log of the process. If anything goes wrong with the upgrade process, this section will enable us to track down the cause of the problem.


If you are not presented with the upgrade warning message, you can perform the upgrade manually by going to 'Components' -> 'Freestyle Support Portal' -> 'Admin'. Once here, click the 'Process Freestyle Joomla Install Update' link. This will start the upgrade process.

If you have any problems with the upgrade process or any queries, please contact our support department.

Applies To

Support Portal

Related Articles

Upgrading Freestyle Support Portal on a Joomla 2.5 or 3.0 website

How to install Freestyle Support Portal

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Forgive the 5 stars when I don't use the entire product, but I felt compelled to offer praise for these: The Knowledge Base and FAQ.
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather … read more
Dave Richards @ 2013-04-13, 16:51
Brilliant solution, nice interface & excellent support. Not far from being the ultimate support portal solution (& very cheap too). Thanks. dps @ 2013-04-13, 16:42
This ticketing system is absolutely immense. It's so flexible that it offers for a variety of situations and the support has also been good throughout.

I have had absolutely no problems with this system and thoroughly recommend it. Eoin @ 2013-04-18, 19:32
This product does exactly what it says it does. Easy to install, use and administer. We discovered a very small issue when we were configuring the extension, submitted a ticket through their website (based on this product) and received not only a … read more
jbasketts @ 2013-04-13, 16:41
Great product and great people to manage tickets !
The support is very professionnal, and the product is easy to use.

And this product is living, improvemenst and updates are here ! Aymeric @ 2011-07-29, 04:25