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Knowledge Base - Upgrading Freestyle Support Portal on a Joomla 2.5 or 3.0 website

If you do not already have Freestyle Support Portal installed, then you need to use the installation guide linked below. If you have a Joomla 1.5 website with an already installed copy of Freestyle Support Portal, then you need the Joomla 1.5 upgrade guide.

Upgrading Freestyle Support Portal on a Joomla 2.5 or 3.0 website is very easy. You just need to install the new version over the top of the existing one. Goto our downloads section, and download the new version of Freestyle Suppot Portal for Joomla 2.5 and 3.0. Once you have this file, goto the Joomla Backend on your website, and goto 'Extensions' -> 'Extension Manager'.

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Once here, you will be presented with the extension installion page.

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Click the choose file button, and select the zip file downloaded from our downloads section. An example name for the Joomla 2.5 and 3.0 install would be freestyle_support-1.9.0.1147-j25.zip.

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Once you have selected your file, click on the 'Upload & Install' button. This will begin the process of installing Freestyle Support Portal.

Please be patient as this can sometimes take a few minutes. Do not refresh your web browser or navigate to another page while this process is happening.

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Once this process is complete, you will be show the status of theupgrade . If you have any errors occur here, please contact our support department.

Applies To

Support Portal

Related Articles

Upgrading Freestyle Support Portal on a Joomla 1.5 website

How to install Freestyle Support Portal

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Testimonials

Your Freestyle Software is excellent, and user friendly, will recommend all my Clients to purchase a Full Copy, your Support Ticket System is Well worth it Well done! keep up the good Work Regards
Ameer Cassim (South Africa) ameer @ 2010-07-02, 05:41
Truly simple and easy to use extension with some nice features. The support is friendly and helpful. Freestyle states they are still evolving their features and will be adding new ones soon. Check the site often and if you use it, keep it updated. … read more
Maguscorvin @ 2013-04-13, 16:49
Very good extension. Its not classical support ticket, so can use for many things. Pava @ 2013-04-13, 16:48
Fantastic product. The ticketed support system has helped me manage support requests effectively for my site. We have moved our documentation to the KB system, and the ratings have started to highlight where our documentation requires improvement. … read more
williamsharry @ 2013-04-13, 16:43
Freestyle Support Portal provided me with a great professional support portal that really helped me and my customers. Anonymous @ 2010-03-08, 11:54