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Knowledge Base - How to install Freestyle Support Portal

If you have already instealled Freestyle Support Portal on your website, and would like to upgrade to a later version, please see the Upgrading section below.

Installing Freestyle Support Portal on Joomla 2.5 or 3.0 website

Once you have purchased Freestyle Support Portal, goto our downloads section here. You will need to download the version of Freestyle Support Portal for Joomla 2.5 and 3.0. Once you have this file, goto the Joomla Backend on your website, and goto 'Extensions' -> 'Extension Manager'.

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Once here, you will be presented with the extension installion page.

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Click the choose file button, and select the zip file downloaded from our downloads section. An example name for the Joomla 2.5 and 3.0 install would be freestyle_support-1.9.0.1147-j25.zip.

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Once you have selected your file, click on the 'Upload & Install' button. This will begin the process of installing Freestyle Support Portal.

Please be patient as this can sometimes take a few minutes. Do not refresh your web browser or navigate to another page while this process is happening.

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Once this process is complete, you will be show the status of the installion. If you have any errors occur here, please contact our support department.

Installing Freestyle Support Portal on Joomla 1.5 website

Once you have purchased Freestyle Support Portal, goto our downloads section here. You will need to download the version of Freestyle Support Portal for Joomla 1.5. Once you have this file, goto the Joomla Backend on your website, and goto 'Extensions' -> 'Install/Uninstall'.

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Once here, you will be presented with the extension installion page.

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Click the choose file button, and select the zip file downloaded from our downloads section. An example name for the Joomla 1.5 install would be freestyle_support-1.9.0.1147-j15.zip.

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Once you have selected your file, click on the 'Upload & Install' button. This will begin the process of installing Freestyle Support Portal.

Please be patient as this can sometimes take a few minutes. Do not refresh your web browser or navigate to another page while this process is happening.

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Once this process is complete, you will be show the status of the installion. If you have any errors occur here, please contact our support department.

Upgrading Freestyle Support Portal to a new version

If you have already instealled Freestyle Support Portal on your website, and would like to upgrade to a later version, please use the guides below.

Applies To

Support Portal

Related Articles

Upgrading Freestyle Support Portal on a Joomla 2.5 or 3.0 website

Upgrading Freestyle Support Portal on a Joomla 1.5 website

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Testimonials

Forgive the 5 stars when I don't use the entire product, but I felt compelled to offer praise for these: The Knowledge Base and FAQ.
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather … read more
Dave Richards @ 2013-04-13, 16:51
Freestyle Support is the very first extension I purchased for our new Joomla website and I absolutely love it. It does everything it says and is very easy to use. We were so surprised to find a Support ticketing software that was so easy to use and … read more
damellio @ 2013-04-13, 16:47
Great product and great people to manage tickets !
The support is very professionnal, and the product is easy to use.

And this product is living, improvemenst and updates are here ! Aymeric @ 2011-07-29, 04:25
This ticketing system is absolutely immense. It's so flexible that it offers for a variety of situations and the support has also been good throughout.

I have had absolutely no problems with this system and thoroughly recommend it. Eoin @ 2013-04-18, 19:32
This has got to be the greatest! Even your 'support' is great. I would/will recommend it to everyone.

How do you do so much for this price? Worxx @ 2011-01-03, 11:39