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Knowledge Base - Knowledge base category listing module

This is a module provided to list your Knowledge base catgories in a module position on your site.

kb-cats

To add this module to your website, goto the Joomla backend, under 'Extensions' -> 'Module Manager'.

mod-manager

Once here, you will be presented with the module manager.

mod-manager-main

Click on the 'New' button here, and choose to add a 'Freestyle Support: FAQ/KB category/product listing' module.

select-catprod

Once you have selected your module, you will be given the options for your module. As with any joomla module, you will need specify a title for the module, a position, and what pages it will appear on.

kb-cats-opts

This is a multi purpose module, that can display several different things. To make the module display your Knowledge base categories, choose the '

By default, the module will display the category image alongsite the name of the category in the module. If you would like the images hidden, choose 'No' for the 'Show Images' option, under the 'General Parameters' section.

The list of categories displayed by default is a list of all your KB categories. You can change this to display categories for a single product by using the 'Product when showing KB Categories' option. You can also set the categories to display for the currently selected product by setting this option to ''Use Current Context'.

Possible Options
Basic Options
  • List Type - Choose what to data you would like the module to display
    • FAQ Categories - Display a list of FAQ categories
    • KB Products - Display a list of KB products
    • KB Categories - Display a list of KB Categories

For documentation relating to the other display modes for this module, see the links below.

When viewing KB prods / categories
  • Product when showing KB Categories - This is only relevant when the above is set to KB Categories. It will limit the list of categories displayed to that of a specific product.
    • All Products - displas categories for all products
    • Use current context - uses the currently selected product to limit categories
    • Product - select a product, and the module will display only categories for this product
General parameters
  • Show Images - Should the product/category icons be displayed along site the title when listing in the module

For help relating to other Freestyle Support modules, please use the link below

Applies To

Support Portal

Related Articles

What modules and plugins are available

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Testimonials

Freestyle Support is the very first extension I purchased for our new Joomla website and I absolutely love it. It does everything it says and is very easy to use. We were so surprised to find a Support ticketing software that was so easy to use and … read more
damellio @ 2013-04-13, 16:47
This product does exactly what it says it does. Easy to install, use and administer. We discovered a very small issue when we were configuring the extension, submitted a ticket through their website (based on this product) and received not only a … read more
jbasketts @ 2013-04-13, 16:41
This has got to be the greatest! Even your 'support' is great. I would/will recommend it to everyone.

How do you do so much for this price? Worxx @ 2011-01-03, 11:39
The freestyle support component has all the required features for great user/customer support.
It can also import products from Virtuemart but it did not work for me as I have installed Virtuemart2. I contacted the support team and answered very … read more
Eudetail @ 2013-04-13, 16:48
This product is amazing, has all the features I need and fantastic support, great price too! Keep up the good work. Anthony @ 2010-06-29, 17:07