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Knowledge Base - Knowledge base products listing module

This is a module provided to list your Knowledge base products in a module position on your site.

kb-prods

To add this module to your website, goto the Joomla backend, under 'Extensions' -> 'Module Manager'.

mod-manager

Once here, you will be presented with the module manager.

mod-manager-main

Click on the 'New' button here, and choose to add a 'Freestyle Support: FAQ/KB category/product listing' module.

select-catprod

Once you have selected your module, you will be given the options for your module. As with any joomla module, you will need specify a title for the module, a position, and what pages it will appear on.

kb-cats-opts

This is a multi purpose module, that can display several different things. To make the module display your Knowledge base products, choose the 'KB Products

By default, the module will display the category image alongsite the name of the category in the module. If you would like the images hidden, choose 'No' for the 'Show Images' option, under the 'General Parameters' section.

Possible Options
Basic Options
  • List Type - Choose what to data you would like the module to display
    • FAQ Categories - Display a list of FAQ categories
    • KB Products - Display a list of KB products
    • KB Categories - Display a list of KB Categories

For documentation relating to the other display modes for this module, see the links below.

When viewing KB prods / categories
  • Product when showing KB Categories - This is only relevant when the above is set to KB Categories. It will limit the list of categories displayed to that of a specific product.
    • All Products - displas categories for all products
    • Use current context - uses the currently selected product to limit categories
    • Product - select a product, and the module will display only categories for this product
General parameters
  • Show Images - Should the product/category icons be displayed along site the title when listing in the module

For help relating to other Freestyle Support modules, please use the link below

Applies To

Support Portal

Related Articles

What modules and plugins are available

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Testimonials

The freestyle support component has all the required features for great user/customer support.
It can also import products from Virtuemart but it did not work for me as I have installed Virtuemart2. I contacted the support team and answered very … read more
Eudetail @ 2013-04-13, 16:48
A excellent component, very well structured and easy to configure. This component meets all the conditions needed for my site. Akiles @ 2013-04-13, 16:52
Forgive the 5 stars when I don't use the entire product, but I felt compelled to offer praise for these: The Knowledge Base and FAQ.
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather … read more
Dave Richards @ 2013-04-13, 16:51
Very happy with this purchase as it does just what we need for it to do. I had some issues that arose when upgrading to the latest version and the support team had the issues resolved for me within an hour. Thank you very much! k6614 @ 2013-04-13, 16:52
Brilliant solution, nice interface & excellent support. Not far from being the ultimate support portal solution (& very cheap too). Thanks. dps @ 2013-04-13, 16:42