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Knowledge Base - Search plugins

Freestyle Support Portal comes with a set of search plugins that can be used to integrate searching of parts of the support system into your main websites search.

At the moment, search plugins are available for the following sections:

  • FAQs
  • Knowledge Base Articles
  • Announcements

These plugins are automatically installed when you install Freestyle Support Portal. Due to the way Joomla works, these plugins are not automatically enabled on install, you have to do this manually.

To enable search plugins on your site, goto the Joomla backend, under 'Extensions' -> 'Plugin Manager'

menuitem

Once here, use the top right 'Select Type' dropdown, and select 'Search'.

pluginmanager

To enable a plugin, click the red cross unpublished icon by the plugin to enable it.

Once the plugins are enabled the enabled content will be searched using your main websites search.

search

Applies To

Support Portal, FAQs Lite v1.x

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Testimonials

The freestyle support component has all the required features for great user/customer support.
It can also import products from Virtuemart but it did not work for me as I have installed Virtuemart2. I contacted the support team and answered very … read more
Eudetail @ 2013-04-13, 16:48
Forgive the 5 stars when I don't use the entire product, but I felt compelled to offer praise for these: The Knowledge Base and FAQ.
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather … read more
Dave Richards @ 2013-04-13, 16:51
Freestyle Support Portal is a really complete and flexible product. Not expensive at all and with a reactive support.
My clients love using mine, and want the same for their companies ! Natacha @ 2013-09-12, 10:28
Hi, this is one of the best Ticketsystem I've ever seen. The early Joomla3.0 Support is also very nice Luap97 @ 2013-04-13, 16:56
Very good extension. Its not classical support ticket, so can use for many things. Pava @ 2013-04-13, 16:48