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Knowledge Base - Tickets from an email account requirements

To check an email account for new support tickets, you need to have mod_imap enabled in your php configuration on your web server.

This is required when checking both IMAP and POP3 accounts.

To enable this module, you will need to edit your php.ini file, and either uncomment or add the following

For a windows system:

extension=php_imap.dll

For a linux system:

extension=php_imap.so

Once you have made this change to your config file, you will need to restart your web server.

To check if this is enabled or not, goto your Joomla backend, under Components -> Freestyle Support -> Ticket Email Accounts. If its not enabled, you will get a warning about the problem, and the location of your php.ini file.

Applies To

Support Portal

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Testimonials

Freestyle Support Portal provided me with a great professional support portal that really helped me and my customers. Anonymous @ 2010-03-08, 11:54
Freestyle Support is the very first extension I purchased for our new Joomla website and I absolutely love it. It does everything it says and is very easy to use. We were so surprised to find a Support ticketing software that was so easy to use and … read more
damellio @ 2013-04-13, 16:47
This ticketing system is absolutely immense. It's so flexible that it offers for a variety of situations and the support has also been good throughout.

I have had absolutely no problems with this system and thoroughly recommend it. Eoin @ 2013-04-18, 19:32
I have been using this component for sometime now and only thought it fair to offer a review.
The component is worth every penny they charge. I use everything except the testimonial section on my site, replacing numerous other components, this has … read more
Jeffk @ 2013-04-13, 16:53
This has got to be the greatest! Even your 'support' is great. I would/will recommend it to everyone.

How do you do so much for this price? Worxx @ 2011-01-03, 11:39