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Knowledge Base - Tickets from an email account requirements

To check an email account for new support tickets, you need to have mod_imap enabled in your php configuration on your web server.

This is required when checking both IMAP and POP3 accounts.

To enable this module, you will need to edit your php.ini file, and either uncomment or add the following

For a windows system:

extension=php_imap.dll

For a linux system:

extension=php_imap.so

Once you have made this change to your config file, you will need to restart your web server.

To check if this is enabled or not, goto your Joomla backend, under Components -> Freestyle Support -> Ticket Email Accounts. If its not enabled, you will get a warning about the problem, and the location of your php.ini file.

Applies To

Support Portal

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Testimonials

Fantastic product. The ticketed support system has helped me manage support requests effectively for my site. We have moved our documentation to the KB system, and the ratings have started to highlight where our documentation requires improvement. … read more
williamsharry @ 2013-04-13, 16:43
Hi, this is one of the best Ticketsystem I've ever seen. The early Joomla3.0 Support is also very nice Luap97 @ 2013-04-13, 16:56
Truly simple and easy to use extension with some nice features. The support is friendly and helpful. Freestyle states they are still evolving their features and will be adding new ones soon. Check the site often and if you use it, keep it updated. … read more
Maguscorvin @ 2013-04-13, 16:49
Very happy with this purchase as it does just what we need for it to do. I had some issues that arose when upgrading to the latest version and the support team had the issues resolved for me within an hour. Thank you very much! k6614 @ 2013-04-13, 16:52
I have been using this component for sometime now and only thought it fair to offer a review.
The component is worth every penny they charge. I use everything except the testimonial section on my site, replacing numerous other components, this has … read more
Jeffk @ 2013-04-13, 16:53