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Knowledge Base - Tickets from an email account requirements

To check an email account for new support tickets, you need to have mod_imap enabled in your php configuration on your web server.

This is required when checking both IMAP and POP3 accounts.

To enable this module, you will need to edit your php.ini file, and either uncomment or add the following

For a windows system:

extension=php_imap.dll

For a linux system:

extension=php_imap.so

Once you have made this change to your config file, you will need to restart your web server.

To check if this is enabled or not, goto your Joomla backend, under Components -> Freestyle Support -> Ticket Email Accounts. If its not enabled, you will get a warning about the problem, and the location of your php.ini file.

Applies To

Support Portal

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Testimonials

Freestyle Support Portal is a simple component to install and configure in record time. Well designed and structured, it is easy to customize it, even for a non-developer like me. The online documentation and forum, as well as the simple and … read more
SengaB @ 2013-04-23, 19:37
Forgive the 5 stars when I don't use the entire product, but I felt compelled to offer praise for these: The Knowledge Base and FAQ.
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather … read more
Dave Richards @ 2013-04-13, 16:51
This product does exactly what it says it does. Easy to install, use and administer. We discovered a very small issue when we were configuring the extension, submitted a ticket through their website (based on this product) and received not only a … read more
jbasketts @ 2013-04-13, 16:41
The freestyle support component has all the required features for great user/customer support.
It can also import products from Virtuemart but it did not work for me as I have installed Virtuemart2. I contacted the support team and answered very … read more
Eudetail @ 2013-04-13, 16:48
Fantastic product. The ticketed support system has helped me manage support requests effectively for my site. We have moved our documentation to the KB system, and the ratings have started to highlight where our documentation requires improvement. … read more
williamsharry @ 2013-04-13, 16:43