Member Login

Knowledge Base - Admin View page timeouts

Freestyle Support Portal Support Admin Temapltes

Some installations are not importing the correct template definitions from the install xml correctly. This is resulting in page timeouts when trying to view support ticket in the admin view. If anyone has a site where this is happening and can allow us ftp and admin access so we can track down the cause if the issue we would be very grateful.

The setting can be found under Components -> Freestyle Support Portal -> Templates, in the Support tab. If you template is not working correctly, select a "Custom" template and use the code from below.

Classic Template

Header

<tr>
    <th colspan="2">%TICKET_REF%</th>
    <th>%STATUS%</th>
    <th>%USER%</th>
    <th>%LAST_UPDATE%</th>
    {if,showassigned}
    {if,hidehandler,0}
    <th>%ASSIGNED_TO%</th>
    {endif}
    {endif}
    {if,view,'closed'}
    <th>%ARCHIVE%</th>
    {endif}
    {if,view,'archived'}
    {if,candelete}
    <th>%ARCHIVE%</th>
    {endif}
    {endif}
</tr>

Ticket Row

{set,cols,4}
{if,showassigned}
{if,hidehandler,0}
    {set,cols,5}
{endif}
{endif}
<tr {trhl}>    
        <td rowspan="2"></td>
    <td colspan='{cols}' class='fss_ticket_title'>
        {subject}
        <div style='float:right'>
            {icons}
        </div>
    </td>
    
    {if,view,'closed'}
    {if,candelete}
    <td nowrap class='fss_ticket_title'>{deletebutton}</td>
    {endif}
    
    {if,candelete,0}
    <td nowrap class='fss_ticket_row' rowspan='2'>{archivebutton}</td>
    {endif}
    {endif}
    
    {if,view,'archived'}
    {if,candelete}
    <td nowrap class='fss_ticket_row' rowspan='2'>{deletebutton}</td>
    {endif}
    {endif}
</tr>

<tr {trhl}>

    <td class='fss_ticket_row'>{ref}</td>
    <td class='fss_ticket_row'>{status}</td>
    <td class='fss_ticket_row'>{name}</td>
    <td class='fss_ticket_row'>{lastactivity}</td>

    {if,showassigned}
    {if,hidehandler,0}
    <td class='fss_ticket_row'>{handlername}</td>
    {endif}
    {endif}

    {if,view,'closed'}
    {if,candelete}
    <td nowrap class='fss_ticket_row'>{archivebutton}</td>
    {endif}
    {endif}
</tr>

Classic With Priority

Header

<tr>
    <th colspan="2">%TICKET_REF%</th>
    <th>%STATUS%</th>
    <th>%PRIORITY%</th>
    <th>%USER%</th>
    <th>%LAST_UPDATE%</th>
    {if,showassigned}
    {if,hidehandler,0}
    <th>%ASSIGNED_TO%</th>
    {endif}
    {endif}
    {if,view,'closed'}
    <th>%ARCHIVE%</th>
    {endif}
    {if,view,'archived'}
    {if,candelete}
    <th>%ARCHIVE%</th>
    {endif}
    {endif}
</tr>

Ticket Row

{set,cols,5}
{if,showassigned}
{if,hidehandler,0}
    {set,cols,6}
{endif}
{endif}
<tr {trhl}>    
    <td rowspan="2"></td>
    <td colspan='{cols}' class='fss_ticket_title'>
        {subject}
        <div style='float:right'>
            {icons}
        </div>
    </td>
    
    {if,view,'closed'}
    {if,candelete}
    <td nowrap class='fss_ticket_title'>{deletebutton}</td>
    {endif}
    
    {if,candelete,0}
    <td nowrap class='fss_ticket_row' rowspan='2'>{archivebutton}</td>
    {endif}
    {endif}
    
    {if,view,'archived'}
    {if,candelete}
    <td nowrap class='fss_ticket_row' rowspan='2'>{deletebutton}</td>
    {endif}
    {endif}
</tr>

<tr {trhl}>
    <td class='fss_ticket_row'>{ref}</td>
    <td class='fss_ticket_row'>{status}</td>
    <td class='fss_ticket_row'>{priority}</td>
    <td class='fss_ticket_row'>{name}</td>
    <td class='fss_ticket_row'>{lastactivity}</td>

    {if,showassigned}
    {if,hidehandler,0}
        <td class='fss_ticket_row'>{handlername}</td>
    {endif}
    {endif}

    {if,view,'closed'}
    {if,candelete}
        <td nowrap class='fss_ticket_row'>{archivebutton}</td>
    {endif}
    {endif}
</tr>

With custom fields listed

Header

<tr>
    <th colspan="2">%TICKET_REF%</th>
    <th>%STATUS%</th>
    <th>%USER%</th>
    <th>%LAST_UPDATE%</th>
    {if,showassigned}
    {if,hidehandler,0}
    <th>%ASSIGNED_TO%</th>
    {endif}
    {endif}
    {if,view,'closed'}
    <th>%ARCHIVE%</th>
    {endif}
    {if,view,'archived'}
    {if,candelete}
    <th>%ARCHIVE%</th>
    {endif}
    {endif}
</tr>

Ticket Row

{set,cols,4}
{if,showassigned}
{if,hidehandler,0}
    {set,cols,5}
{endif}
{endif}
{set,rows,2}{set,rowsb,1}
{if,custom}{set,rows,3}{set,rowsb,2}{endif}

<tr {trhl}>    
    <td rowspan="{rows}"></td>
    <td colspan='{cols}' class='fss_ticket_title'>
        {subject}
        <div style='float:right'>
            {icons}
        </div>
    </td>
    
    {if,view,'closed'}
    {if,candelete}
    <td nowrap class='fss_ticket_title'>{deletebutton}</td>
    {endif}
    
    {if,candelete,0}
    <td nowrap class='fss_ticket_row' rowspan='2'>{archivebutton}</td>
    {endif}
    {endif}
    
    {if,view,'archived'}
    {if,candelete}
        <td nowrap class='fss_ticket_row' rowspan='2'>{deletebutton}</td>
    {endif}
    {endif}
</tr>

<tr {trhl}>
    <td class='fss_ticket_row'>{ref}</td>
    <td class='fss_ticket_row'>{status}</td>
    <td class='fss_ticket_row'>{name}</td>
    <td class='fss_ticket_row'>{lastactivity}</td>

    {if,showassigned}
    {if,hidehandler,0}
        <td class='fss_ticket_row'>{handlername}</td>
    {endif}
    {endif}

    {if,view,'closed'}
    {if,candelete}
        <td nowrap class='fss_ticket_row'>{archivebutton}</td>
    {endif}
    {endif}
</tr>

{if,custom}
<tr {trhl}>
    <td class='fss_ticket_br' colspan='6'>
    {custom}
    </td>
</tr>
{endif}

With Department/Product/Category Listed

Header

<tr>
    <th colspan="2">%TICKET_REF%</th>
    <th>%STATUS%</th>
    <th>%USER%</th>
    <th>%LAST_UPDATE%</th>
    {if,showassigned}
    {if,hidehandler,0}
    <th>%ASSIGNED_TO%</th>
    {endif}
    {endif}
    {if,view,'closed'}
    <th>%ARCHIVE%</th>
    {endif}
    {if,view,'archived'}
    {if,candelete}
    <th>%ARCHIVE%</th>
    {endif}
    {endif}
</tr>

Ticket Row

{set,cols,4}
{if,showassigned}
{if,hidehandler,0}
    {set,cols,5}
{endif}
{endif}
{set,rows,2}{set,rowsb,1}
{if,custom}{set,rows,3}{set,rowsb,2}{endif}
<tr {trhl}>    
    <td rowspan="3"></td>
    <td colspan='{cols}' class='fss_ticket_title'>
        {subject}
        <div style='float:right'>
            {icons}
        </div>
    </td>
    
    {if,view,'closed'}
    {if,candelete}
    <td nowrap class='fss_ticket_title'>{deletebutton}</td>
    {endif}
    {if,candelete,0}
    <td nowrap class='fss_ticket_row' rowspan='2'>{archivebutton}</td>
    {endif}
    {endif}

    {if,view,'archived'}
    {if,candelete}
        <td nowrap class='fss_ticket_row' rowspan='2'>{deletebutton}</td>
    {endif}
    {endif}
</tr>
<tr {trhl}>
    <td class='fss_ticket_row'>{ref}</td>
    <td class='fss_ticket_row'>{status}</td>
    <td class='fss_ticket_row'>{name}</td>
    <td class='fss_ticket_row'>{lastactivity}</td>
    
    {if,showassigned}
    {if,hidehandler,0}
    <td class='fss_ticket_row'>{handlername}</td>
    {endif}
    {endif}
    
    {if,view,'closed'}
    {if,candelete}
    <td nowrap class='fss_ticket_row'>{archivebutton}</td>
    {endif}
    {endif}
</tr>
<tr {trhl}>
    <td class='fss_ticket_br' colspan='6'>

    {if,product}
    <span class='fss_support_fieldname'>%PRODUCT%: </span> {product},
    {endif}

    {if,department}
    <span class='fss_support_fieldname'>%DEPARTMENT%: </span> {department},
    {endif}

    {if,category}
    <span class='fss_support_fieldname'>%CATEGORY%: </span> {category},
    {endif}

    <span class='fss_support_fieldname'>%PRIORITY%: </span> {priority}
    </td>
 </tr>

With All Details Listed

Header

<tr>
    <th colspan="2">%TICKET_REF%</th>
    <th>%STATUS%</th>
    <th>%USER%</th>
    <th>%LAST_UPDATE%</th>
    {if,showassigned}
    {if,hidehandler,0}
    <th>%ASSIGNED_TO%</th>
    {endif}
    {endif}
    {if,view,'closed'}
    <th>%ARCHIVE%</th>
    {endif}
    {if,view,'archived'}
    {if,candelete}
    <th>%ARCHIVE%</th>
    {endif}
    {endif}
</tr>

Ticket Row

{set,cols,4}
{if,showassigned}
{if,hidehandler,0}
    {set,cols,5}
{endif}
{endif}
{set,rows,2}{set,rowsb,1}
{if,custom}{set,rows,3}{set,rowsb,2}{endif}

<tr {trhl}>    
    <td rowspan="{rows}"></td>
    <td colspan='{cols}' class='fss_ticket_title'>
        {subject}
        <div style='float:right'>
            {icons}
        </div>
    </td>
    
    {if,view,'closed'}
    {if,candelete}
    <td nowrap class='fss_ticket_title'>{deletebutton}</td>
    {endif}
    {if,candelete,0}
    <td nowrap class='fss_ticket_row' rowspan='2'>{archivebutton}</td>
    {endif}
    {endif}

    {if,view,'archived'}
    {if,candelete}
    <td nowrap class='fss_ticket_row' rowspan='2'>{deletebutton}</td>
    {endif}
    {endif}
</tr>
<tr {trhl}>
    <td class='fss_ticket_row'>{ref}</td>
    <td class='fss_ticket_row'>{status}</td>
    <td class='fss_ticket_row'>{name}</td>
    <td class='fss_ticket_row'>{lastactivity}</td>
    
    {if,showassigned}
    {if,hidehandler,0}
        <td class='fss_ticket_row'>{handlername}</td>
    {endif}
    {endif}
    
    {if,view,'closed'}
    {if,candelete}
        <td nowrap class='fss_ticket_row'>{archivebutton}</td>
    {endif}
    {endif}
</tr>

<tr {trhl}>
    <td class='fss_ticket_br' colspan='6'>
    {if,product}
    <span class='fss_support_fieldname'>%PRODUCT%: </span> {product},
    {endif}

    {if,department}
    <span class='fss_support_fieldname'>%DEPARTMENT%: </span> {department},
    {endif}

    {if,category}
    <span class='fss_support_fieldname'>%CATEGORY%: </span> {category},
    {endif}
    {if,groups}
    <span class='fss_support_fieldname'>%GROUPS%: </span> {groups},
    {endif}

    <span class='fss_support_fieldname'>%PRIORITY%: </span> {priority},
    {custom}
    </td>
</tr>
Applies To

Support Portal

Attached Files
Admin Templates.txt
10 Kb

Admin Tempates

text version of the above

Vote For Us!

Like Freestyle Support Portal?

Vote for it on the Joomla! Extensions Directory! Voting for our products helps attract more users, which leads to better products!

You can also view a list of all our products on the JED here.

Testimonials

Freestyle FAQ is the best user friendly tool (esp. The backend) I have ever seen in Joomla! extensions kirup @ 2011-04-09, 02:42
This ticketing system is absolutely immense. It's so flexible that it offers for a variety of situations and the support has also been good throughout.

I have had absolutely no problems with this system and thoroughly recommend it. Eoin @ 2013-04-18, 19:32
Your Freestyle Software is excellent, and user friendly, will recommend all my Clients to purchase a Full Copy, your Support Ticket System is Well worth it Well done! keep up the good Work Regards
Ameer Cassim (South Africa) ameer @ 2010-07-02, 05:41
Freestyle Support is the very first extension I purchased for our new Joomla website and I absolutely love it. It does everything it says and is very easy to use. We were so surprised to find a Support ticketing software that was so easy to use and … read more
damellio @ 2013-04-13, 16:47
Forgive the 5 stars when I don't use the entire product, but I felt compelled to offer praise for these: The Knowledge Base and FAQ.
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather … read more
Dave Richards @ 2013-04-13, 16:51