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Knowledge Base - Alternate Install: From URL

If you are having issues installing one of our product, there is an alternate method that can be used.

Install issues may occur due to several reasons, the most common being:

  • Max upload filesize set to 2Mb when trying to install a component larger then 2Mb
  • Installing the bz2 version when your server does not support bz2 compression.

On each download, a "Direct URL" is provided. Copy the direct url, and goto your Joomla backend. Instead of uploading a file to install the extension, use the "Install From URL" option, and use the URL copied from the file download. This should bypass some of the install issues people have been having.

It is reccomended that the URL for the normal zip version be used, and not the bz2 version.

 

Applies To

All Products

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Testimonials

Forgive the 5 stars when I don't use the entire product, but I felt compelled to offer praise for these: The Knowledge Base and FAQ.
The KB is fantastic, a great way to organize your content. Although the phrasing of some items is rather … read more
Dave Richards @ 2013-04-13, 16:51
Truly simple and easy to use extension with some nice features. The support is friendly and helpful. Freestyle states they are still evolving their features and will be adding new ones soon. Check the site often and if you use it, keep it updated. … read more
Maguscorvin @ 2013-04-13, 16:49
Fantastic product. The ticketed support system has helped me manage support requests effectively for my site. We have moved our documentation to the KB system, and the ratings have started to highlight where our documentation requires improvement. … read more
williamsharry @ 2013-04-13, 16:43
This ticketing system is absolutely immense. It's so flexible that it offers for a variety of situations and the support has also been good throughout.

I have had absolutely no problems with this system and thoroughly recommend it. Eoin @ 2013-04-18, 19:32
Freestyle Support is the very first extension I purchased for our new Joomla website and I absolutely love it. It does everything it says and is very easy to use. We were so surprised to find a Support ticketing software that was so easy to use and … read more
damellio @ 2013-04-13, 16:47