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Knowledge Base - Tickets without subject field

You can configure the system to not use the Subject or Message entry when opening a support ticket in the 'Support' within Settings. Look for the option "Hide Ticket Message or Subject".

If you are not using the subject, a new one will be generated automatically from the custom fields entered in the ticket. If you wish to customize the subject used, enter your custom format in the "Ticket subject format" setting. The following entries will be replaces by their values in the subject:

  • {subject} - Subject entered (if there is one)
  • {prodid} - Product ID
  • {product} - Product Name
  • {deptid} - Department ID
  • {department} - Department
  • {catid} - Category ID
  • {category} - Category
  • {userid} - Tickets User ID
  • {username} - Users username
  • {email} - Users email
  • {name} - Users Name
  • {date} - Date when ticket opened
  • {time} - Time when ticket opened

Eg:

{name} - {date}, {time}
Applies To

Support Portal

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Testimonials

Freestyle Support Portal is a really complete and flexible product. Not expensive at all and with a reactive support.
My clients love using mine, and want the same for their companies ! Natacha @ 2013-09-12, 10:28
This ticketing system is absolutely immense. It's so flexible that it offers for a variety of situations and the support has also been good throughout.

I have had absolutely no problems with this system and thoroughly recommend it. Eoin @ 2013-04-18, 19:32
Fantastic product. The ticketed support system has helped me manage support requests effectively for my site. We have moved our documentation to the KB system, and the ratings have started to highlight where our documentation requires improvement. … read more
williamsharry @ 2013-04-13, 16:43
Very good extension. Its not classical support ticket, so can use for many things. Pava @ 2013-04-13, 16:48
This product does exactly what it says it does. Easy to install, use and administer. We discovered a very small issue when we were configuring the extension, submitted a ticket through their website (based on this product) and received not only a … read more
jbasketts @ 2013-04-13, 16:41