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Knowledge Base - Tickets without subject field

You can configure the system to not use the Subject or Message entry when opening a support ticket in the 'Support' within Settings. Look for the option "Hide Ticket Message or Subject".

If you are not using the subject, a new one will be generated automatically from the custom fields entered in the ticket. If you wish to customize the subject used, enter your custom format in the "Ticket subject format" setting. The following entries will be replaces by their values in the subject:

  • {subject} - Subject entered (if there is one)
  • {prodid} - Product ID
  • {product} - Product Name
  • {deptid} - Department ID
  • {department} - Department
  • {catid} - Category ID
  • {category} - Category
  • {userid} - Tickets User ID
  • {username} - Users username
  • {email} - Users email
  • {name} - Users Name
  • {date} - Date when ticket opened
  • {time} - Time when ticket opened

Eg:

{name} - {date}, {time}
Applies To

Support Portal

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Testimonials

A excellent component, very well structured and easy to configure. This component meets all the conditions needed for my site. Akiles @ 2013-04-13, 16:52
Fantastic product. The ticketed support system has helped me manage support requests effectively for my site. We have moved our documentation to the KB system, and the ratings have started to highlight where our documentation requires improvement. … read more
williamsharry @ 2013-04-13, 16:43
I can't believe this product is so far ahead of the others I researched! It's a great product, awesome value for money and adds a genuine business benefit. I try to add this to most of my sites. It's extremely customisable in terms of the … read more
eoin @ 2013-04-13, 16:46
I have been using this component for sometime now and only thought it fair to offer a review.
The component is worth every penny they charge. I use everything except the testimonial section on my site, replacing numerous other components, this has … read more
Jeffk @ 2013-04-13, 16:53
Freestyle Support Portal is a really complete and flexible product. Not expensive at all and with a reactive support.
My clients love using mine, and want the same for their companies ! Natacha @ 2013-09-12, 10:28