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Knowledge Base - Tickets without subject field

You can configure the system to not use the Subject or Message entry when opening a support ticket in the 'Support' within Settings. Look for the option "Hide Ticket Message or Subject".

If you are not using the subject, a new one will be generated automatically from the custom fields entered in the ticket. If you wish to customize the subject used, enter your custom format in the "Ticket subject format" setting. The following entries will be replaces by their values in the subject:

  • {subject} - Subject entered (if there is one)
  • {prodid} - Product ID
  • {product} - Product Name
  • {deptid} - Department ID
  • {department} - Department
  • {catid} - Category ID
  • {category} - Category
  • {userid} - Tickets User ID
  • {username} - Users username
  • {email} - Users email
  • {name} - Users Name
  • {date} - Date when ticket opened
  • {time} - Time when ticket opened

Eg:

{name} - {date}, {time}
Applies To

Support Portal

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Testimonials

This has got to be the greatest! Even your 'support' is great. I would/will recommend it to everyone.

How do you do so much for this price? Worxx @ 2011-01-03, 11:39
Fantastic product. The ticketed support system has helped me manage support requests effectively for my site. We have moved our documentation to the KB system, and the ratings have started to highlight where our documentation requires improvement. … read more
williamsharry @ 2013-04-13, 16:43
Very good extension. Its not classical support ticket, so can use for many things. Pava @ 2013-04-13, 16:48
This product is amazing, has all the features I need and fantastic support, great price too! Keep up the good work. Anthony @ 2010-06-29, 17:07
The freestyle support component has all the required features for great user/customer support.
It can also import products from Virtuemart but it did not work for me as I have installed Virtuemart2. I contacted the support team and answered very … read more
Eudetail @ 2013-04-13, 16:48