Member Login

Knowledge Base - Tickets without subject field

You can configure the system to not use the Subject or Message entry when opening a support ticket in the 'Support' within Settings. Look for the option "Hide Ticket Message or Subject".

If you are not using the subject, a new one will be generated automatically from the custom fields entered in the ticket. If you wish to customize the subject used, enter your custom format in the "Ticket subject format" setting. The following entries will be replaces by their values in the subject:

  • {subject} - Subject entered (if there is one)
  • {prodid} - Product ID
  • {product} - Product Name
  • {deptid} - Department ID
  • {department} - Department
  • {catid} - Category ID
  • {category} - Category
  • {userid} - Tickets User ID
  • {username} - Users username
  • {email} - Users email
  • {name} - Users Name
  • {date} - Date when ticket opened
  • {time} - Time when ticket opened

Eg:

{name} - {date}, {time}
Applies To

Support Portal

Vote For Us!

Like Freestyle Support Portal?

Vote for it on the Joomla! Extensions Directory! Voting for our products helps attract more users, which leads to better products!

You can also view a list of all our products on the JED here.

Testimonials

Freestyle Support Portal is a simple component to install and configure in record time. Well designed and structured, it is easy to customize it, even for a non-developer like me. The online documentation and forum, as well as the simple and … read more
SengaB @ 2013-04-23, 19:37
The freestyle support component has all the required features for great user/customer support.
It can also import products from Virtuemart but it did not work for me as I have installed Virtuemart2. I contacted the support team and answered very … read more
Eudetail @ 2013-04-13, 16:48
Very happy with this purchase as it does just what we need for it to do. I had some issues that arose when upgrading to the latest version and the support team had the issues resolved for me within an hour. Thank you very much! k6614 @ 2013-04-13, 16:52
Your Freestyle Software is excellent, and user friendly, will recommend all my Clients to purchase a Full Copy, your Support Ticket System is Well worth it Well done! keep up the good Work Regards
Ameer Cassim (South Africa) ameer @ 2010-07-02, 05:41
Very good extension. Its not classical support ticket, so can use for many things. Pava @ 2013-04-13, 16:48