Frequently Asked Questions - General

No. Support Portal will work equally well on any template you choose to download and install on your Joomla CMS.

For advice and information on installing Support Portal please check out our knowledge base.

This depends entirely on the size of your website. Support Portal has been designed to be completely customisable so you can alter every aspect to suit your individual requirements.

If you have a small website and want just a simple support section, require a small set of FAQs and knowledge base articles for example - it will simply take approximately 10 minutes of your time.

If however, you want to take the time to add a large number of knowledge base articles and FAQs then it will obviously take longer.

The initial set up of Support Portal will literally take just a few minutes - however depending on the size of your website and the detail you want to provide to your users - it can take anything up to several hours.

Whichever way you choose we are confident that you will be happy with the results and Support Portal will create a professional organised support section to your website of any size.

To view the extensice features of Support Portal and learn how you can create you unique support portal click here about Error:404- Category not found

In order to use Support Portal a knowledge of the popular CMS Joomla is required. Please click here to find out more about Joomla.

Support Portal has been designed to be very easy to use and can be completely tailored to suit your individual requirements.

If you do need help with any aspect of its use feel free to submit a support ticket to us and we will get back to you.

Please take a look at our knowledge base to find information and advice on installing and configuring Support Portal - we are hoping that all the information you will need to use Support Portal is covered in the FAQs and knowledge base.

Before you purchase Support Portal you need to have downloaded and installed the popular CMS Joomla.

Joomla is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.

Click here for more information on Joomla. Or if you haven't yet downloaded your copy of Joomla please click here.

As we use PayPal it is quite possible to get an invoice for your purchase through this system.

PayPal will automatically email you a sales invoice for your purchase.

It is possible to remove the "Powered By Support Portal" line from the bottom of your support portal.

Goto Components -> Support Portal -> Settings. Enable the first setting listed, "Hide 'Powered by Support Portal' text".